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Required Skills:1-2 years of professional experience working in a call center or customer service focused rolePC hardware troubleshooting skillsExcellent customer service skillsDetailed orientedAbility to follow procedures, ask good questions and document answers/retain informationDesire to become more technical and assist users with more technical issuesAssociates Degree and some professional experience or completed Bachelors DegreeDesired Skills: Experience assisting customers or end users in-personExperience logging calls within a ticketing systemExperience using a knowledge base a plusDescription of Role/Responsibilities:We are looking for a Professional who has excellent customer service skills both in-person and over the phone. Ideal candidates will have some technical aptitude and the desire to become more technical and solve more technical issues. Candidates must be able to retain information and assist end users with a pleasant demeanor. If you are looking to advance or start your career in IT, then this is the position for youFind Us on Facebook!Follow Us on Twitter!Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting www.beaconhillstaffing.com. We look forward to working with you.Beacon Hill. Employing the Future?
