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OverviewDon’t just work. Work Happy.A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following.Your daily responsibilities includeSUMMARYSupervises and coordinates activities of dining room personnel to provide fast and courteous service to guests by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.Must adhere to concessions and beverage policies.Schedules dining reservations and arranges parties or special services for diners.Communicates guests’ comments, concerns to management.Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.Assist in table clears and resets.Collects payment from customers, when necessary or directed by room manager.Totals receipts, at end of shift, to verify sales and clears cash register.Complete any task assigned by dining room manager, supervisor, chef, or Maitre D’.SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.To be successful in this position it will require the following skill setQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh School diploma or general education degree (GED).LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.CERTIFICATES, LICENSES, REGISTRATIONSMust qualify for licensing with the West Virginia Racing Commission. Must be able to obtain proper Food Handler Certification. Must be certified in TIPS training upon hiring.OTHER QUALIFICATIONSPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms and taste or smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. Must be able to work in a smoke filled environment. The noise level in the work environment is usually loud.Something to leave you withPenn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.Now that you have read about who we are, here is your opportunity to see what we're about!Equal Opportunity EmployerCasino Property Hollywood Casino at CharlesTownPosition Type Regular Full-TimeCategory Food and Beverage
