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The Business Analyst is the liaison between the operations and the IT organization. They collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals. They will interact directly with clients, key stakeholders and IT development to ensure proposed processes and systems meet desired needs. They will support one or more moderately to highly complex business processes and serve as a team member, sometimes as a technical lead.PRIMARY DUTIES AND RESPONSIBILITIES:
Act as business analyst for highly visible program implementations or program design enhancements
Document and maintain business and functional requirements and ensure consistency
Provide consultative assistance to business users and stakeholders looking to streamline processes by analyzing and determining problem/opportunity/solution resolution
Elicit requirements from end users to solve a business problem and identify the desired results
Anticipate, quantify and resolve problems and issues with requirements.
Communicate with clients and stakeholders using data process models to clarify and validate requirements
Oversee implementation, coordinating tests and observing initiation of the system to validate performance and ensure all business requirements and their integrity are maintained.
Address issues and questions related to intended functionality of the system, as well as support the business in implementing the required changes to make effective use of the new system
Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
Perform all responsibilities within the guidelines and IT policies and directives at or above our client?s performance and evaluation standards.
Utilize time management skills and multi-tasking capabilities to handle multiple and parallel projects, deliverables while working both independently and collaboratively within a team.
Maintain user confidence and protect operations by keeping information confidential.
QualificationsEXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Bachelor?s degree in computer science, engineering or management information systems with 1-5 years of experience as a Business Analyst
MINIUMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Demonstrated experience in multiple phases of the software development lifecycle and project management
Proven leadership skills with the ability to effectively and professionally represent the organization at the client site.
Ability to work autonomously with little oversight or direction
Critical thinker who can evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Employ facilitation techniques in discussing requirements with clients (e.g. Brainstorming, structured walk through, JAD sessions)
