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OverviewPPL Overview:At Public Partnerships, LLC (PPL), a subsidiary of Public Consulting Group, we are passionate about our mission to be the provider of choice of comprehensive financial management services for participant-directed services in the public sector. Established in 1999, Public Partnerships provides financial management services for participant-directed programs to state and local agencies in 26 states. Our organizational culture attracts and rewards people who are results-oriented and strive to exceed client expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference by supporting an innovative service model (learn more at www.publicpartnerships.com).Responsibilities
Effectively supervise and mentor members of the Supports Broker team.
Fulfill roles of Lead Supports Broker as needed.
Facilitate and attend stakeholder outreach, training and marketing events in communities served by PCG Public Partnerships.
Document and report all participant/representative complaints regarding PCG Public Partnerships services using required reporting processes and systems.
Report and appropriately follow up on allegations or reports of suspected fraud, abuse, neglect, and exploitation.
Maintain documentation of services provided in accordance with applicable policies and procedures.
Assess staff knowledge, skills, and abilities relative to operational requirements.
Provide subject matter expertise and operational support in recruiting, screening, hiring, training, and performance management of Supports Brokers.
Develop training materials and curriculum (system user guides, PowerPoint presentations, tutorials, helpful hints, etc.) to promote staff development and job performance. Deliver trainings to staff on a regular and ongoing basis.
Demonstrate initiative and active participation in program development, special projects andInformation and AssistanceOperations at-large.
Provide supervisory leadership, mentorship and training to new and existing Brokers, spearheading professional and workforce development within theInformation & Assistance
Co-author or otherwise contribute to development of new policies, procedures, training materials and other resourcesdesigned to facilitate successful self-direction of services and best practice support brokerage.
Respond to escalated state program office, Supports Broker, Participant and other stakeholder inquiries, complaints and grievances
Coordinate and perform quality management, including internal audits and other quality control activities.
Handle and process all documents, files and Participant information in accordance with HIPAA guidelines and requirements.
Other duties as assigned.
QualificationsPosition requires excellent communication, presentation and office technology skills. Supports Broker Supervisors must have ability to work well independently with minimal supervision within a remote team structure.
Strong verbal and communications skills. Ability to maintain appropriate etiquette and customer support techniques, including use of program and population-specific language and terminology.
Ability to effectively communicate with colleagues, program participants and other stakeholders.
Ability to identify, assess and respond to the unique needs of individuals with disabilities.
Capable of teaching Supports Brokers necessary skills to achieve a consultancy leadership mindset; the ability to stimulate others to look at traditional health care service systems in new and different ways.
Ability to teach and expound on the core tenets of self-directed services. Fundamental understanding of the history and foundations of the self-direction movement.
Excel at meeting required deadlines; mentoring and managing others to effectively prioritize their work
Ability to recognize, maintain, and provide oversight with respect to the confidentiality of all materials in the work setting.
Mastery of modern office methods and practices; efficient with computers, Microsoft Office Suite software and Public Partnership’s proprietary technologies.
Excellence in managing positive working relationships with federal, state and county agencies and other community stakeholders.
Ability to effectively oversee management of required service documentation and billing in an accurate and timely manner.
Ability to work independently, with minimal direct supervision.
Strong supervisory skills
Edicuation: High School Diploma or GED required. Related four year (BA or BSW) degree preferred Minimum 3+ years of experience providing case management or support brokerage to individuals with disabilities and/or persons who are elderly varies by state program/ contractTraditional Office or Home Office Setting. Some in-state travel required.Direct Supervision of multiple Supports Brokers located in office and/ or remote work settings.#LI-KG2Connect With Public Consulting Group!Not ready to apply?for general consideration.Job ID2019-4625of Openings1CategoryCase Mangement/Care CoordinationPublic Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
