Family Health Advocate - West

Family Health Advocate - West

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Job Description

The Family Health Advocate (FHA) is responsible onboarding patients into the NATIVE HEALTH’s Integrated System of Care. The FHA facilitates enrollment of individuals and families into affordable health insurance coverage such as Arizona Health Care Containment System (AHCCCS), KidsCare, and commercial health plans. The FHA processes the sliding fee scale (SFS) applications for the uninsured and the underinsured as needed. The FHA collects documentation for eligibility for services and special provisions for American Indian and Alaska Natives. The FHA also links program participants and their families with community health resources to address social needs. The FHA reports directly to the Customer Service Supervisor.

1. Provides excellent customer service to patients, visitors, and staff in person and on the phone.
2. Manages patient pre-registration, registration and eligibility of insurance for all new patients.
3. Provide education, advocacy and enrollment assistance for Medicaid, other health plan options, SNAP, and TANF.
4. Responsible for enrollment and compliance with the Sliding Fee Scale (SFS) discount program and the Title V Program.
5. Collect and process accurate payments from individual patients.
6. Supports the organization as needed.

Qualifications

1. High School Diploma or equivalent with five years combined experience in customer service, health care advocacy and education, patient registration, or other direct care medical experience.
2. Associate degree preferred
3. Bilingual in Spanishrequired.
4. Must be 25 years to drive and be insurable by NATIVE HEALTH liability auto policy.
5. Must have a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid AZ driver license during employment.
6. Must pass a criminal background check with a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment.
7. Must pass a substance abuse testing upon employment, and submit to at random testing during the course of employment.
8. Must have an updated Immunization (IZ) Record.
9. Must submit a recent report of Tuberculosis (TB) skin test upon employment and provide a TB skin test annually.
10. Must obtain a CPR card within ninety (90) calendar days of employment and maintain a valid CPR card during employment.

1. Must have good communication skills, both written and verbal.
2. Capacity for self-motivation and ambition with minimal supervision.
3. Expert knowledge regarding eligibility requirements and enrollment process of the Sliding Fee Scale program, AHCCCS, CMDP, Title V, SNAP, and TANF.
4. Ability to uphold quality customer service to all patients/customers of NATIVE HEALTH.
5. Demonstrate proficiency with computer based applications such as MS Office, Adobe, spreadsheets, email and other computer software programs.
6. Able to use medical Electronic Health Record: Nextgen.
7. Ability to complete health plan eligibility and pre-authorizations.
8. Understanding of eligibility, enrollment, and access barriers to health care issues of the Native American/Hispanic and other minority communities of Maricopa County.
9. Ability to work with multiple levels of supervision and differing program requirements simultaneously.
10. Knowledge of privacy and confidentiality policies and regulations.
11. Ability to communicate with co-workers and superiors in order to carry out assignments, meet goals and insure the success of the position.
12. Maintain current knowledge of public benefit programs and web based benefit application sites.
13. Stay well-informed of and communicating health related information regarding all services NATIVE HEALTH has to offer.
14. Excellent customer service skills.
15. Must understand the Native American and Hispanic community and culture, as well as experience working with people from diverse ethnic groups and various backgrounds.

Additional Information

NATIVE HEALTH. is an EEOC, Employment-At-Will, and Native American Preference employer. Drug Free and Commercial Smoke-Free work environment.