As an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best- in- class Access and Identity products from CyberArk. The E-CSM works with mid-to-large enterprise customers and is accountable for ensuring these customers adopt and realize the recurring value from CyberArk products, Perpetual or Subscription, on-premises or cloud. Your results will be increased customer satisfaction, value, retention, and expansion of the CyberArk security footprint.  Responsibilities: Own and drive onboarding, adoption, and advocacy across a portfolio of customers. Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives. Design and execute a value roadmap for each customer in your portfolio. Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer. Conduct Quarterly business reviews to ensure successful outcomes from CyberArk solutions. Review executive dashboards and program status, continually measuring and monitoring customer health metrics and KPIs. Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services. Partner with CyberArk Account Team (Account Executives, Security Architects, Sales Engineers, and Training) to find opportunities for new usage of CyberArk across organizational functions, and build contract renewal, upsell, and cross-sell opportunities. Define success plans for at-risk customers and execute them in collaboration with a functional team. Act as the voice of the customer internally to advocate for customers’ needs.   Leverage internal tools, including Gainsight, to archive customer activity and other key data points. Identify and communicate areas for improvement in customer experience including both product and process. #LI-CT1
