E-commerce Account Manager (Remote)

E-commerce Account Manager (Remote)

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Job Description

Account Team Member Description

We are building an account team of star players that nurture and grow our existing and new accounts. The team will consist of relationship-strong high achievers that exceed the standards of performance and can establish a culture of great service and mutual benefit.

Team individuals will establish a strong grasp of the account’s organization, client needs, pain points, their business, and their industry. Next, they will build deep rapport and bonded relationships with the clients that are long-standing and productive. The key objectives of the account manager are to:

· Drive client success with McFadyen Digital’s services

· Increase the lifetime value of the client

· Increase share of client wallet

· Improve the longevity of the client

· Establish new client sponsors and expand services footprint

· Protect and advance against competitive threats within the account

· Ensure client is always referenceable

· Fight for the win-win. Win for client and win for McFadyen

· Advocate for and be the voice of the client within McFadyen Digital

Responsibilities

• Cultivate long-standing relationships of trust and respect
• Learn account organizations and where spend and budgets are within the account; then identify, pursue, engage and grow new sponsor relationships
• Become a valued contributor and resource to the client by learning their business, providing relevant advice and value
• Look for ways to measure McFadyen’s impact on client’s business and create business cases/success stories to be used by sales and marketing
• Foster a community amongst accounts to learn from one another, including brokering conversations between accounts
• Sell our professional services which include digital strategy, digital marketing, marketplace solutions, experience design, commerce and marketplace platform implementation, application development, support, and recurring revenue solutions.
• Identify new business opportunities, build account pipeline, prioritize pursuits and lead the sales process
• Manage all contracting processes for new SOW’s and change orders
• Support and help optimize our marketing team’s efforts to provide relevant and consistent content that adds value to our new and existing clients
• Grow existing accounts year-over-year
• Coordinate and drive sales effort with internal teams
• Adhere to sales processes and document notes and progress in CRM
• Keep abreast of industry best practices and trends
• Continuously improve through coaching and self-feedback

Qualifications

• 10+ years of professional experience working with clients
• 2+ years of experience as an account manager
• Work well in an accountable environment
• Familiarity with CRM practices along with ability to build productive businessand professional relationships
• Experience working with and supporting accounts at the VP level and above
• Excellent communication, influencing and negotiation skills
• Excellent prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Naturally intuitive and empathetic to clients needs and pain points
• Ability to guide and navigate clients to the right solution with the assistance of solution experts
• Ability to receive ongoing coaching
• Highly skilled in MS Office (PPT, Word, and Excel)
• BS/BA degree or equivalent
• Experience working with eCommerce or Marketplace platforms like Oracle Commerce / ATG / Endeca, Magento Commerce, Salesforce Commerce Cloud / DemandWare, SAP Hybris, IBM WebSphere Commerce, Mirakl, Channel Advisor etc. a must
• Experience working with related technologies such as PIM, CPQ, CMS, Search and Navigation, Headless Technologies, BI Platforms, ERP, Call Center, OMS etc a big plus.
• Experience working with digital marketing technology / marketing automation tools like Oracle Eloqua, Responsys, BlueKai, Maxymiser, Marketo, Hubspot, Pardot, ExactTarget, DotMailer, Mailchimp, etc. and related services a plus.
• Experience representing marketing agency services including content marketing, email marketing, conversion funnel optimization, search engine optimization, design services, production services, web design and production, and other services are a plus
• References required

Additional Information

Your Core Values: Client Focus, Owning the Outcome, Adaptability, Collaboration

Key Words: Sales, eCommerce, CRM, Marketplace