Customer Support Representative

Customer Support Representative

18 Apr 2024
Wisconsin, Appleton-oshkosh-FDL, 54911 Appleton-oshkosh-FDL USA

Customer Support Representative

Vacancy expired!

Reports to:

Finance Manager

Job Location;

Seymour, WI

Company Bio:

Performance Corp. is a leading wood packaging manufacturer and recycler in the Midwest, providing sustainable packaging and transportation solutions to our customers. Our goals are achieved through implementing a team environment where our employees can thrive and are empowered to achieve their personal and professional goals. At Performance Corp. you are treated like family!

Job Summary:

This position plays a key role in assisting with the customer support and administrative operations of Performance Corp. by entering data into software programs and excel spreadsheets in order to allow for proper analysis by the management and administrative staff. Maintains effective communication by relaying information between the operations departments and customers.

Perform a wide range of data entry support activities and communication to facilitate the efficient operation of the organization.

Pay:

Competitive Salary Based on Experience

Schedule/Shift:

Weekday:

Mon - Fri

Essential Duties of the Job:

Include the following. Other duties may be assigned.

Establish and retain knowledge of products and service offerings.

Responds promptly to current and prospective customer questions, requests, and concerns.

Receives and enters orders into computer database, directing paperwork to proper department

Follows up with customer to assure satisfaction, respond to queries, solicit further sales, and create a better working relationship

Data entry tasks into spreadsheets and systems

Assist with daily reception duties, alongside other administrative support personnel

General administrative duties and support, as needed

Job Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily.

Education & Experience

o Degree from 2 Year Technical College or equivalent experience.

o 3+ years of administrative support experience, preferably within a manufacturing environment

Communication Skills

o Ability to read & interpret documents such safety rules, instructions, and procedure manuals.

o Strong verbal and written communication skills to effectively communicate to both customers and internal departments

Mathematical Skills

o Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

o Ability to compute rate, ratio, and percent

Computer Skills

o Knowledgeable and proficient in the use of computers, including the ability to enter information into Microsoft Excel, use Microsoft Word, and other programs as required.

Reasoning Ability

o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

o Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to dust particles. The noise level in the work environment is usually moderate.

General work conditions are those that are typically found in an office setting.

Benefits:

Health, Dental, Vision and Supplemental insurance options, 401k retirement savings plan, attainable incentive program, paid holidays, opportunities for advancement, Free on-site Physical Therapist, and more!

How to Apply:

Submit a resume or application by visiting us at www.perfcorp.com

Walk in interviews welcome: 7 days a week from 8:00 AM – 4:30 PM.

Reach out to Efren Salazar for more information at: 920-350-9663

112 N. Mainline Drive

Seymour, WI 54165

Job Details

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