IT Infrastructure and Endpoint Manager

IT Infrastructure and Endpoint Manager

Vacancy expired!

Summit Credit Union, voted top work place by WSJ, has an exciting opportunity to join our growing IT team as the IT Infrastructure and Endpoint Manager.
In this role you will provide leadership and direction for the IT Infrastructure and Endpoint Delivery team. Deliver a repeatable, predictable, and secure endpoint experience for all credit union employees regardless of OS or device type, whether physical, virtual or cloud based. Implementing a high degree of automation to promote efficiency and continuous adoption of modern operating management techniques. Maintaining a secure environment through a rigorous patching and controls program around all endpoints, networks and network attached devices. Recommends and implements improvements to endpoint architecture and design. Responsibilities include strategy development, solution design, engineering and support, vendor management, project delivery, problem resolution and operational support across the credit union.
Essential Functions

Leadership

Drive, align and create strategy for technology areas in scope to meet objectives of the digital workplace strategy, IT and the credit union.

Foster an environment of continuous technology advancement and process improvement to build and maintain systems that meet the objectives of the credit union and IT

Provide direct leadership of team, support professional development, complete performance reviews, and ensure the team is meeting goals and expectations.

Demonstrate flexibility and create a culture of that enables Summit’s digital workplace strategy and builds new flexibility for the workforce

Demonstrate leadership in adoption, enablement, and influence to drive business goals

Involve business process management professionals to optimize work processes by rethinking, simplifying and redesigning them.

Foster the development of business technologists that apply specialized technical skills to the digital workplace autonomously to deliver competitive business results.

Innovation, Strategy and Roadmap

Build and maintain key stakeholder relationship across the technology organization (IT) and the broader credit union ensure alignment of strategies with business objectives

Seek out innovative technology trends that should be brought into the workplace and gather digital workplace best practices by participating in continuing education, peer groups and industry events.

Support and facilitate innovative digital workplace applications and strategies to test new ideas to support the future of work.

Partnering with other areas of IT and credit union to develop solutions or implement changes that support Summit’s digital workplace strategy

Partnering with other areas of IT and credit union explore and improve how employees digitally engage with each other, as well as with members and business partners.

As new technology or new applications are introduced to drive business innovation throughout the credit union adapt operations to align

Utilize organizational change management best practices to drive technology adoption.

Develop and publish roadmaps for technologies in areas of responsibility and align other technology roadmaps to team’s roadmaps

Operations

Responsible for operations delivering all operating systems (Windows, Mac, iOS) OS imaging and for all device whether physical, virtual or cloud based. Driving a modern Windows OS management practices.

Establish and maintain touchless provisioning of new endpoint devices administering and maintaining systems and automation. Utilize enterprise automation tools to create hands-free device deployment, administration, and revocation processes.

Implement automation for all aspects of the environment. Automate security patching, software deployment, and configuration changes to endpoint environment to all credit union supported target operating systems.

Ensure compliance with established policy and procedures maintain integrity of the asset inventory

Ensure timely remediate and report on end point vulnerabilities meeting or exceeding organizational guideline timeframes

Drive standards for documentation and ensuring appropriateness by audience

Set standards and drive automation software updates, software distribution and firmware updates on network equipment and network attached devices

Own lifecycle management of hardware and software

Experience with implementing and managing ITIL processes and aligning or establishing best practices for Summit’s internal processes

Security

Responsible for ensuring execution and adherence to company objectives around maintaining performance and security of the overall environment.

Develop an automation strategy for patch and software delivery that meets the credit union defined objectives for operation and security

Develop an automation strategy maintaining and updating all devices regardless of device type of OS

Develop an automation strategy for managing and updating network devices and network attached devices

Design and implement processes or procedures for managing images, OS levels, firmware levels, and related system attributes

Design and manage group policy throughout credit union for endpoints and related end user experience

Ensure proper operation and deployment credit union standard security settings, software clients and plugins for all points regardless of type

Measured Outcomes

Working closely with IT leadership and business leaders to develop internal and external measurements to demonstrate the effectiveness of the technical operations and their impact

Working closely with IT Security and IT leadership develop metrics that demonstrate the adequacy and compliance to credit union security objectives relative to areas within scope

Supporting a culture of transparency develop and publish metrics on overall team performance and system effectiveness relative to credit union objectives and norms.

Define success criteria and adopt methods to measure continuous progress against digital workplace strategy, as well as for IT or credit union objectives both short term and long term

Job Specifications

Four-year degree in IT related field or 7 years of relevant experience.

Minimum seven years’ progressive professional experience and demonstrated strong technical acumen

Minimum of three years’ experience managing direct reports

Training and certification in Microsoft, Google, or Apple is a plus

Technical Background

• Working knowledge of Windows enterprise management tools such as SCCM, MECM and Autopilot.
• Working knowledge of Azure, Active Directory and management techniques for both on prem and cloud environments.
• Understanding of Mac enterprise management software such as Jamf or KACE.
• Working knowledge of various VDI technology, including VMWare and service like Azure desktop
• Experience with Splunk is preferred but not required
• Working knowledge of Windows, MacOS and IOS devices in an enterprise environment.
• Working knowledge of Microsoft Teams and Collaboration tools.
• Understanding of Jira, Confluence and ServiceNow

Professional well developed interpersonal skills essential for professional interactions with all levels of credit union staff under normal and adverse circumstances.

Strong communications, writing and editing skills needed to transfer information to individuals involved in systems support process.

Ability to communicate clearly to both technical and non-technical audiences.

Requires detailed, team oriented working style with the ability to apply critical thinking to resolve problems in new situations.

Previous experience documenting complex workflows and transforming into automated solutions.

Knowledge of data security practices and procedures.

Must have and maintain a valid driver’s license.

Perks

Excellent health insurance

401K with match

Excellent PTO

Remote work options

Onsite Gym and Wellness Café

Student loan payback

Tuition reimbursement

Fun, collaborative environment and more

At Summit we cover more ground, give more back and have more fun. Come be a part of something bigger
At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit and business need.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)