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Description:
Accountable for leading subject matter experts (SMEs) in the elicitation, analysis, representation, validation and sign off of Business, User, System Functional and Non-Functional requirements. Accountable for creating the detail level requirements (Business, User, System Functional and Non-Functional) in the Requirements Definition Document during Solution Definition. Responsible for ensuring alignment of the System Functional and Non-Functional requirements with the solution's design.
Must haves:
? 2+ years as a business analyst or business consultant
? Contact Center operations experience (ideally as a business analyst or consultant)
? Knowledge of contact center solutions (Workforce Mgmt, Contact Center platforms, Performance Mgmt, Quality Mgmt, IVR, phone systems, unified communications, telephony, multichannel solutions, business intelligence, etc.)
? self-starter
? excellent communicator (both verbally and written)
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
