Service Consultant (Onalaska, WI)

Service Consultant (Onalaska, WI)

07 Mar 2024
Wisconsin, La crosse 00000 La crosse USA

Service Consultant (Onalaska, WI)

Vacancy expired!

Harley-Davidson Dealership Motorcycle Service Consultant

La Crosse Area Harley-Davidson is actively looking for a motivated and dedicated individual interested in Service Consultant position. Our ideal candidate is self-motivated, enthusiastic and has a passion for power sports and/or a motorcycling lifestyle. We offer top-flight corporate and in-house training for all of our associates.

Men and women with the prescribed skills and attitude are encouraged to apply today! If you feel you meet our qualifications and are ready to align with one of the most revered power sports franchises in the state, respond with your resume via email or consider visiting us Tuesday through Saturday, 11:00am - 3:00pm with your resume in hand.

Major Duties and Responsibilities:

Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.

Estimate costs and completion times at point of sale. Clearly communicate them to customer.

Assign jobs to technicians based on skill level and current resource utilization.

Review work-in-progress to ensure quality and timeliness.

Occasionally assist technicians when they are having difficulty performing service work.

Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.

Perform cashier functions, as needed.

Make estimates for internal and accident repairs.

Open & close all customer paid, warranty, and internal repair orders.

Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.

Become familiar and efficient with all phases of the computer system required for service and parts management.

Provide superior customer service to both internal and external customers.

Greet customers immediately, in a courteous and friendly manner.

Handle telephone transactions quickly, and courteously.

Promptly notify customers of any changes, delays, or additional work needed.

Sell additional services by pointing out service specials or additional work needed.

Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.

Give special attention to repeat repairs to ensure the situation is corrected.

Other Duties - As assigned.

Commitments:

Treat all employees and customers fairly, courteously, and with dignity.

Model superior customer service behavior for all interactions with customers and employees.

Be prompt and available for flexible scheduling.

Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

Maintain professional appearance and attitude.

Wear and maintain appropriate uniform every day.

Qualifications and Job Requirements:

Ability to accept and follow directions.

Superior communication and customer service skills.

Ability to get along with a broad customer base.

Knowledge and experience with servicing Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

Current, valid motorcycle/drivers license.

Physical Demands:

Frequently required to bend, stoop, crouch, reach, and handle tools.

Requires the ability to balance and push motorcycles up to 800 lbs.

Available Benefits:

Medical

Dental

Group Life Insurance

Supplemental Life Insurance

Short-Term Disability

Long-Term Disability

Accident insurance

401(k)

Vacation and PTO

Job Type: Full-time

Salary: DOE

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.