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No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)The Technology Command Center Analyst will be responsible for monitoring and maximizing the availability and continuity of LHIs Infrastructure and Applications. This function monitors LHIs critical systems, coordinates the processes and activities to restore service after an incident occurs and facilitates root cause identification and remediation.Primary Responsibilities:
Monitor Infrastructure, Applications and Jobs to validate overall systems health
Acknowledge, validate, and correlate monitoring alerts
Proactively monitor and trend component/application/product performance and degradation
Identify impact and prioritize incidents based on LHI definition and guidelines
Initiate and facilitate High Priority Incident Management War Rooms
Effectively manage the prescribed process to drive restoration of services for customers (internal and external) while minimizing impact
Utilize general knowledge of server, network, database, storage, web, and load balancing technologies to direct restoration efforts
Provide Alert on, status of and explanations of High Priority incidents to IT team and business stakeholders.
Write timely and accurate executive style technical communications
Report detailed notes of highly visible production issues on a timely basis to senior management
Perform manual application testing to ensure systems are available and functioning
Complete 'check-out' of all critical applications after change and incidents to identity possible business impact
Initiate and Facilitate Proactive Problem Management
Facilitate Reactive Problem Management and facilitate industry-standard Root Cause Analysis (RCA) exercises for Critical Incidents
Maintain Contact Information and On Call schedules for IT Staff
Participate in Change/Release Checkout verification
Required Qualifications:
Associates Degree or Higher or equivalent years experience
United States Citizenship
Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86 at http://www.opm.gov/forms/pdffill/sf86.pdf
4+ years IT Experience
General knowledge of IT Infrastructure (servers, network, database, storage, web applications, and load balancing technologies)
General knowledge of web, application and data architectures
Proficiency in Windows, Microsoft Office Suite
Flexibility and willingness to support a 24x7 operations via off-hours support, on-call availability, or other as needed per needs of the business
Preferred Qualifications:
Experience learning new tools and technologies
Detail and results-oriented, with ability to adhere to operational process and procedures
Proactive and self-motivated, passionate, team-player
IT Operations Experience (Infrastructure, Application or Operations Center)
Incident and Problem Management experience
ITIL Certification
Understanding of existing LHI technology and business operations
Strong verbal and written communication skills and ability to interface with Senior leaders
Experience working with cross-functional teams and staff of all levels including managed service providers
As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86 at http://www.opm.gov/forms/pdffill/sf86.pdf , (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.Careers with LHI. Our focus is simple. We’re innovators in cost-effective health care management. And when you join our team, you’ll be a partner in impacting the lives of our customers, and employees. We’ve joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We’re located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We’re supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life’s best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Analyst, Technology Command Center , LHI. Optum, La Crosse, WI, Wisconsin
