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Veyo is using its platform and app-based transportation services to reinvent the medical logistics world. Our company is using technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry.
When you work at Veyo, you’re helping to solve one of the nation’s growing healthcare challenges ensuring patients get to and from their medical appointments, safely and on-time. We are using smart design and innovative technology to make patient transportation safer and more connected. In the process, we’re transforming the entire industry.
Primary Responsibilities:
- Ensure successful distribution and confirmation of trips
- Operate as the point of contact to an assigned area or Market through phone support and help desk tickets
- Able to clearly communicate with providers on inquires, investigations, and technical support
- Ensure accurate and thorough answers are provided in a prompt fashion
- Build strong provider partnerships through regular communication
- Research, document, and track issues
- Identify and escalate priority issues
- Deliver solutions to problems or issues that may occur with transportation
- Stay current with system information, changes, and updates
Ideal Candidate Profile:
- High School Diploma Required; College degree preferred
- 1+ year of customer service experience required. Working within the following industries a plus: Healthcare, technology, or transportation
- Experience with multiple types of technology including computers and mobile applications
- Experience with any of the following a plus: Zendesk, Slack, Google Drive, and/or using Wikis
- Exemplary Attendance and Punctuality
- Excels at Time Management
- Effectively works with others using appropriate interpersonal styles and methods to reduce tension or conflict
- Establishes proper courses of action to ensure that work product is completed efficiently and on time/with in proper time limits
- Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization
- Sets high standards of performance for self; assuming responsibility and accountability for successfully completing task; self-imposing standards of excellence rather than having standards imposed
- Strategically finds solutions to issues or problems, has strong attention to detail
- Excellent phone etiquette
- Proficient at spelling and grammar
- Willingness to cooperate with team members and work towards the greater good
If you are interested in this role, please apply with your resume.
