Account Manager II

At Eurofins, client relationships are our top priority. We’re looking for a motivated and customer-oriented account manager to maintain and grow existing client accounts through the direct sales channel. The goal of the role is to present our full Eurofins Discovery capabilities and provide solutions to our clients through a close partnership and understanding of our customer’s work and potential needs while providing excellent interactions that provide value to the customer.Account Manager II Duties Include but are not Limited to the Following:Work independently with input from manager as needed to manage a portfolio of existing customer accounts assigned to the account manager to maintain and grow sales in order to achieve the customer’s goals.Determine and implement optimum marketing and sales outreach strategies on an account-by-account basis to ensure customer is aware of offerings of interest pertinent to their specific needs.Develop long-term relationship with the customer to address their needs as they arise. Act as the single point of contact to handle customers’ individual needs.Works closely with internal technical teams and client services to present our offering and close business, facilitating CDA and MSA process as appropriateTaking the lead to resolve conflicts and provide solutions to customers reaching out to internal resources as appropriateReport on the status of accounts and transactions on a monthly basis to sales leadersAbility to present territory performance to internal teams as requiredSet and track sales account targets, aligned with company objectives. Report monthly.Develop business plans to grow the accounts on account-by-account basis and monitor against the goals of the plan on a quarterly basis. This includes developing KPIs for the territory to demonstrate success in growing territory business. Pivoting the plan based on changes in customer need as pertinent.Provide voice of customer feedback and market intelligence to internal product management and marketing stakeholdersKeep the CRM up to date by monitoring accuracy and utilizing it appropriately for account management and business forecasting.Track the change in the organization as the customer’s staff changes or acquisition occurs for each account. Follow the moves and work within the territory to pursue new business if pertinent.Develop quarterly and annual sales forecasts based on the account business plan.Monitor sales metrics (e.g. quarterly sales results and annual forecasts)Suggest actions to improve sales performance and identify opportunities for growth.Work to push transactional sales to eCom through customer education and monitoring.