Vacancy expired!
Title: Desktop Support
Mandatory skills:
MS Office, Database/Excel,
Desktop Support,
Customer Services, iOS, mobile devices management,
Cherwell Ticketing, assets management system, MDM,
Mobile Devices Support Section, mobile devices inventory,
iPhones, iPads, 5100 iOS devices,
mobile devices, AirWatch, Cherwell, Telecom,
service delivery, contact tracers, testers, Electronic Health Records, EHR,
Communications and Mobile Device Support, CMDS
Description:
The client is looking for a Desktop Support IV
Top Skills & Years of Experience:3-5 years- MS Office, Strong Communications Skills, Database/Excel, Customer Services, iOS and mobile devices management
Nice to have skills: Cherwell Ticketing and assets management system, MDM
Additional details: Candidate will need a great attitude and be able to work with a team of diverse individuals
Under the close supervision of the Communications and Mobile Devices Support Section Chief, perform activities in support of client operations. This position will assist in the support of 5100 iOS devices. This position will also assist with managing the mobile devices inventory. Duties include supporting client staff and the client with their use of client issued iPhones and iPads. Other duties include hands-on support of incidents, problems, change and request management for these devices. The position will also assist with enrolling mobile devices in AirWatch and in Cherwell. This position participates in the ongoing service delivery efforts of the Section by communicating, coordinating, and cooperating with other sections and teams within the client. The incumbent in the position must be focused on customer service and have behaviors which display that attitude.
This position will support the client Telecom and mobile devices (iPhone and iPads) for client staff, contact tracers, testers, and Electronic Health Records (EHR) at the centers and institutions. The Communications and Mobile Device Support (CMDS) supports over 5100 mobile devices used by client
staff, Counties staff and the client. A significant work effort is required to get these devices configured and distributed to staff at multiple locations across the state. Now the client team is working on retuned devices as well as inventory and billing issues for mobile and landlines. Client staff provide one on one training for each new hire and staff returning to the office. During the return to work devices check, we ensure new users can access all mobile device applications like Outlook, Teams, and Zoom, as well as getting them familiar with the use of the devices. We also ensure activation of our Web Security tool Zscaler.
This position will also assist when client staff end their assignments and have returned their equipment to be sanitized, inventoried and to be configured to be deployed for the next request
Provide iOS device support and customer services to client.
A.1 Assist with identifying and recording in AirWatch and Cherwell all client iPhones and iPads for client.
A.2 Assist with the ongoing daily support of all iOS devices at client using AirWatch and Cherwell to better manage and track all devices.
A.3 Resolve customer’s technical problems, respond to questions, and provide general assistance with desktop product use.
A.4 Escalate problems to next level of technical assistance as required and monitor resolution progress.
A.5 Record problem resolution and actions in the Cherwell Problem Management system and close problems when the problem resolution is implemented.
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
| http://www.viva-it.com
