Help Desk - 1

Help Desk - 1

23 Dec 2021
Wisconsin, Madison, 53562 Madison USA

Help Desk - 1

Vacancy expired!

Title: Help Desk

Location: Madison, WI 53702

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support.

Documents, tracks, and monitors the problem to ensure a timely resolution.

Has knowledge of commonly used concepts, practices, and procedures within a particular field.

Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Relies on instructions and pre-established guidelines to perform the functions of the job.

Primary job functions do not typically require exercising independent judgment.

Must Have

Customer service management

Experience working in a call center

Ability to perform Help Desk services

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