Help Desk

Help Desk

23 Feb 2024
Wisconsin, Madison, 53702 Madison USA

Help Desk

Vacancy expired!

Please apply for this position by sending your resume to:
Email: apply AT chandratech DOT com
SUBJECT: Applying for Help Desk Madison, WI

Hourly Rate: $19 W2; $22 CTC/1099

Job Description:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

This Help Desk Shift is Day Shift 8 hours a day anywhere between 6:00AM to 5:30PM

This position will work both in the Femrite Office and remotely on a rotating basis. The rotation of working remotely is in place temporarily to allow for social distancing while still maintaining an expected in-office staffing level required by our CIJIS Data Center accreditation. Working remotely requires the individual to have a telephone (land line preferred but cell phone is OK), windows 10 computer with a current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by DET.

Required Skills:

  • Customer service management (1 year)
  • Ability to be self directed (1 year)
  • Ability to log, organize and prioritize work (1 year)
  • Ability to perform Help Desk services (1 year)
  • Experience working in a call center (1 year)
  • Are you willing to work non-traditional shifts as needed (ex: 3rd Shift 12am-8am) (Yes)

Help Desk Customer Service Management, Help Desk Services, Call Center Exp

Higher Competitive Rates will be considered for consultants with advanced skill set

Corp to Corp Resumes are welcome

Consultants may need a criminal background check

Job Details

  • ID
    JC9967708
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    Chandra Technologies, Inc.
  • Date
    2021-02-22
  • Deadline
    2021-04-23
  • Category

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