Help Desk Specialist

Help Desk Specialist

24 Nov 2024
Wisconsin, Madison, 53705 Madison USA

Help Desk Specialist

Vacancy expired!

RESPONSIBILITIES:
Kforce is seeking a Help Desk Specialist for a direct hire/permanent position for a client in Madison, WI. This client is named one of the top employers in Madison. This role will be working 100% onsite.

Responsibilities include:
In this role, the Help Desk Specialist will respond to incident and request tickets, telephone calls, emails, and chat messages for technical support
Ensure timely resolutions and document solutions within the incident management system
Partner with level 2 and 3 engineers to resolve complex or large-scale issues
The Help Desk Specialist will deliver prompt and effective resolutions focusing on a high level of customer satisfaction, including achieving internal SLAs
Perform knowledge transfers among team members to preparing and maintaining documentation for processes, procedures, end user instructions, and solutions to technical issues

REQUIREMENTS:
Help Desk Specialist must have at least 1 year of hands-on experience providing technical support over the phone (support for connectivity issues, password resets, hardware/software support, resolving application issues, etc.)
Experience with Cherwell ticketing system or any ticketing system for documenting and tracking support tickets
Ability to work 100% onsite
Ability to participate in 24x7 on-call rotation; This is for 1 week duration that occurs approximately every 4 weeks

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Job Details

  • ID
    JC23393270
  • State
  • City
  • Job type
    Contract
  • Salary
    $21.00 - $24.00 hourly
  • Hiring Company
    Kforce Technology Staffing
  • Date
    2021-11-23
  • Deadline
    2022-01-22
  • Category

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