LaSalle Network is currently partnering with a data analytics organization in Madison, WI to identify an
IT Help Desk Administrator to join their team. They are seeking highly motivated, customer service-oriented applicants to join their IT team as a full-time, on-site IT Help Desk Administrator in downtown Madison, WI office. This role will support the IT operations via resolution of user-submitted technical issues and requests in a prompt and professional manner. The IT Help Desk Administrator will also help support the implementation and maintenance of IT hardware and software.
IT Help Desk AdministratorResponsibilities:
Conduct initial assessment to triage technical issues
Utilize technical expertise to troubleshoot and resolve issues
Document and communicate initial technical findings, exercising sound judgement to escalating advanced issues to level 2 administrators
Configure, deploy, and maintain computers, operating systems, applications, printers, video conferencing, and other office telecommunications equipment
Support third-party applications and services used both internally to manage IT deployments, as well as user-based deployments
Account provisioning for Active Directory domain as well as other internal and external services
Support security initiatives by supporting malware detection software deployments, maintenance strategies, and training initiatives
Research and provide suggestions for latest technology tools to support growth of the organization
IT Help Desk AdministratorRequirements:
Bachelor's or associates degree in Systems/Network Administration, Computer Support Specialist, Computer Science/Engineering, Information Systems, or other related field
2+ years of experience with IT helpdesk, Active Directory, O365, SharePoint, server, or network administration or related field
Working experience working in Linux considered a plus
Strong customer service and interpersonal skills with the ability to work in a team-oriented collaborative environment
Proven and sharp technical, analytical, and problem-solving abilities with ability to understand the problem at hand and effectively find/use resources to solve problems quickly
Ability to conduct research on technical issues as required to support help desk operations
If you have the experience listed above, possess a great attitude, and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today!
Thank you,
Alberto Marchi Technology Services LaSalle Network
Keywords and Related Terms: Desktop support , help desk , IT support , Active Directory , mobile device management t, Windows , PC
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.
