Technical writer job offer

Technical Writer

17 Aug 2024

Wisconsin, Madison, 53701

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Vacancy expired!

Qualifications:

Proven written and oral communication skills in technology and working with technical individuals
Exceptional analytical and conceptual thinking skills
Ability to multi-task and be a self-starter
Familiarity with services consumed by end users in the technical field
ITIL (Information Technology Infrastructure Library) level understanding
5 or more years of experience in technical writing
Familiarity with standard concepts, practices, and procedures as it relates to technology services
Ability to work independently in gathering information and then creating documentation
Ability to pay attention to details and ensure service definitions are clear from a customer standpoint
Ability to review technical material for consistency and accuracy

Duties and responsibilities:

Assist internal project team to define/document services in the Technology Services area of Madison College
Participate/lead workshops of technical staff to include:
20+ workshops 1 for each group/area of Technology Services
Ask questions to cull definitions and service descriptions
Capture/document services for inclusion in a Service Catalog
Write documentation for Services from a customer/non-technical standpoint
Ensure service as captured meets the needs of TS staff
Review/obtain sign-off from SME for all TS services
Utilize templates to populate Service Catalog
Assist staff members in defining services and populating catalog
Manage, foster, and develop team relationships
Be a collaborative and transparent team member
Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks.
A certain degree of creativity and latitude is required.