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Madison Ballet seeks an outgoing individual who will provide essential support for the organizationâs administrative and artistic staff, ensuring we exceed the expectations of anyone who walks through our doors. In short, youâll play an important role in creating a culture of âWOW!â You will be fully engaged and busy from the first day--we guarantee there will never be a dull moment. A sense of humor is strongly encouraged.
The Front Desk Associate is the front line customer service person who greets and assists students, families, and guests at the School of Madison Ballet, a premier dance program and the official training institution of Madison Ballet. Daily activities include answering the phone, managing guest requests, cash/credit card transactions, and closing the studios for the evening.
Successful candidates should possess a strong sense of individual responsibility and will have the ability to comfortably work in a fast-paced environment while maintaining attention to detail. This role is an ideal entry point for a candidate eager to learn about the day to day operations of a professional performing arts organization in a supportive and progressive environment.
Position Title: Front Desk Associate, Part-time 10-15 hours/week.
Reports to: Education & Outreach Coordinator
Responsibilities
General office/administrative support, including: answering phones, managing messages, customer service (in person or via email), filing, light cleaning/housekeeping, processing outgoing mail, enrollment,etc.
Greet and manage walk-in visitors, providing school or other information
Answer main Madison Ballet phone line and direct callers
Process registrations and payments for the School of Madison Ballet
Communicate periodically with school staff and families (via handouts, emails, phone calls)
Maintain a clean and orderly front desk and lobby space
Close the studio on assigned evenings, including: light cleaning, clearing spaces, locking doors
Other duties as assigned by the Managing Director or School Director
Required Skills
Customer-focused
Excellent interpersonal skills; energy for establishing new relationships and comfort level with meeting/calling new people
Must be available for weekday evenings and Saturday mornings (as arranged with supervisor)
Basic user skills with Microsoft Word, Excel, Google Calendar, Gmail
Outstanding communication skills (oral and written)
Accurate cash handling
Ability to plan and manage time independently; strong problem solving skills
Active participation in team meetings; willingness to share feedback with peers and supervisor and to ask for help when needed
Desired Skills
Advanced skills in cloud-based file-sharing systems, e.g. Google Drive, Dropbox, or similar
Knowledge of or passion for the arts
Eagerness to adopt new technology
Education/Experience
Applicant must be 18 years or older. Minimum of High School Diploma. Comparable experience will be considered in lieu of diploma.
Compensation & Benefits
$10-$12/hour based on experience, paid monthly; approximately 10-15 hours per week. These hours will be done in the evening and Saturday mornings.
Free School of Madison Ballet classes for employee or immediate family. Complimentary tickets to Madison Ballet performances.
Start Date
ASAP
About Madison Ballet
Deeply rooted in its community for over 35 years, Madison Ballet presents a fresh approach to ballet: accessible, affordable, and thoroughly enjoyable for audiences of all ages. The organization promotes appreciation for ballet through family-friendly performances, the School of Madison Ballet (SMB), and engaging community education programs. Nearly 20% of Madison Ballet's programs are offered for free or less than $10 through generous donor support.
The organization is best known for its production of the holiday classic, The Nutcracker, which draws nearly 13,000 people from around south-central Wisconsin each year. But Madison Balletâs work extends far beyond the stage. Through the Discover Dance outreach programs and the School of Madison Balletâs scholarship program, the organization touches a diverse group of children and adults, many of which might not otherwise have access to formal arts training.
Madison Ballet is a resident company of the Overture Center and of the Bartell Theatre.
For more information
Visit madisonballet.org
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Please send electronic cover letter and resume to:
Veronica Castillo
Education & Outreach Coordinator
veronica@madisonballet.org
