Helpdesk Support Specialist - Level 1

Helpdesk Support Specialist - Level 1

25 Nov 2024
Wisconsin, Milwaukee, 53207 Milwaukee USA

Helpdesk Support Specialist - Level 1

Vacancy expired!

RESPONSIBILITIES:
Kforce has a client in Milwaukee, WI that is looking for a Helpdesk Support Specialist on a temp to hire or direct hire basis.

Summary:
As a Helpdesk Support Specialist, this role will ensure business functionality of user-based technology systems in multiple locations nation-wide including, but not limited to, personal computers/laptops, tablets, cellular devices, VoIP phones, printers, and other peripherals. The Helpdesk Support Specialist will respond to user requests in a timely manner, utilizing remote support tools, in person and/or by phone, to aid with software, hardware, or networking problems; analyzes and resolve or escalate problems when necessary. This role will also advise users and answer questions regarding standard system procedures, policies, capabilities, and security.

Primary Responsibilities:
Helpdesk Support Specialist will be utilizing the helpdesk system, receives, investigates, resolves and documents support requests from users having problems using computer software and hardware or inquiring how to use specific software
Discusses sequence of procedures followed with users to determine sources of error
Answers questions, applying knowledge of computer software, hardware, and procedures; Researches problems or patterns of problems with co-workers, applications programmers, network specialists, or other technical personnel to recommend long-term solutions
Analyzes user's needs to determine most appropriate and efficient use of technology needed to accomplish user's tasks
Helpdesk Support Specialist maintains high level of technical knowledge through interactions with other IT personnel, vendors, technical information resources, and specific training
Assist with software and hardware testing to evaluate ease of use and effectiveness for users' needs
Install software, computer systems, and peripheral equipment
Review or revise technical and user documentation, processes, and procedures

REQUIREMENTS:
Degree in Computer Science, Data Processing or equivalent combination of education, training, and work experience
Industry recognized IT Support Certifications (i.e., A+, MS 365, MCSA, Network+) are a plus
Two or more years of delivering user system support including but not limited to: Windows 10, Active Directory, Office 2019/365, audio and video conferencing technologies (e.g., GoToMeeting, Teams, WebEx)
Advanced knowledge of company supported software and user hardware including desktops, notebooks, IOS tablets/phones, and peripherals. Working knowledge of IP based enterprise networks

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Job Details

  • ID
    JC23454155
  • State
  • City
  • Job type
    Contract
  • Salary
    $19.00 - $23.00 hourly
  • Hiring Company
    Kforce Technology Staffing
  • Date
    2021-11-24
  • Deadline
    2022-01-23
  • Category

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