Westin Hotel In Room Dining Server (Tipped Position!) (550 North Van Buren Street)

Westin Hotel In Room Dining Server (Tipped Position!) (550 North Van Buren Street)

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Come Join our team and work at the most gorgeous hotel in Downtown Milwaukee. Westin's brand is based on six pillars: “feel well,” “work well,” “move well,” “eat well,” “sleep well” and “play well.” Part Time and Full Time Available.

Benefits Include:

Global Marriott Hotel Discounted Rates

Paid Time Off (PTO)

Affordable Health Insurance (Medical, Dental, and Vision)

Vacation Pay

401K

Summary: The Room Service Server is responsible for the stocking, set-up, delivery of all food and beverage orders and property amenities to guest rooms while delivering exceptional customer service. Once items are consumed by the guests, the In Room Dining Server retrieves all used plates, silverware and glassware from guest room floors; returning them back to the dish area for sanitation.

Responsibilities:

• Know the location of all guest and meeting rooms within the hotel.

• Know and execute appropriate set up of all menu and beverage items based on brand standards for delivery to guestroom.

• Monitor delivery times to ensure that we are meeting guest expectations and brand standards on timely execution of IRD meals.

• Review the ticket to ensure that the order is set with the correct amount of silver, napkins, condiments and beverages.

• Confirm guests name and room number to ensure delivery is to the correct room.

• Knowledge of all menu and beverage items and pricing and demonstrate ability to speak to guests with authority; stay current with any daily specials

• Ensure that all items going to the guest rooms meet temperature guidelines (hot food hot/cold food cold).

• Follow brand specific scripting when knocking on the door, greeting the guest, entering the room, and sequence the delivery and set up of items according to brand standards. Use guest name throughout the conversation.

• Present guest check for method of payment and ensure everything meets the guests' satisfaction before exiting the room.

• Listen for and respond to all customer needs, issues, comments and/or problems to ensure a quality experience and enhance repeat business. Report all important information shared by guest to supervisor/managers attention immediately.

• Deliver all hotel and VIP amenities to the guest room and hospitality suites in alignment with Event Orders and ensure appropriate placement of items within the guest room.

• Utilize IRD carts appropriately and ensure carts are in safe working condition.

• Conduct floor sweeps to retrieve all food and beverage trays from the floors according to brand standard time frames and create a neat, orderly and sanitary appearance on the guestroom floors.

COMPETENCIES

• Outgoing, sociable and personal

• Eye for detail

• Excellent oral and hearing skills

• Passion for service

• Positive can do attitude

SKILLS

• Can handle high volume and work under pressure

• Multitasking

• Reliability

• Customer service skills

• Organized

• Teamwork

• Flexible work schedule

WORKING CONDITIONS

• Must be able to stand and move at fast pace for long periods of time

• Must be able to work weekends AM shifts or PM shifts (Saturday and Sunday)

If interested. Please respond to this post with your resume attached. Our HR manager will reach out to you to schedule an interview.