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GENERAL PURPOSE:
Directly supervises the sales and service technicians in the field, establishing and implementing sales training to ensure maximum effectiveness. Prospects and solicits new business for both the commercial and residential sides of the organization, as business need dictates. Interacts with customers on a daily basis providing them information and recommendations about service, equipment and options available. Responsible for meeting company sales goals and financial objectives.
This is a physical position, in which you must be able to lift 100+ lbs.
JOB DUTIES:
Reviews estimator's and technician's sales performance; addresses sales performance related issues as needed; rides along and/or meets with technicians while they are on job sites to review their performance after the appointment; assists technicians with sales-related work assignments providing sales training or advice as needed on a daily basis
Reviews and recommends candidates for hire; follows company policies for interviewing, hiring, and training; recommends termination of staff as needed
Manages and resolves customer complaints involving any type of issue; obtains technician's account of the appointment whenever possible
Provides sales training to estimators and technicians
Acts as a backup for the Service Technicians
Will go out and do Door Estimates as needed.
Works with senior management to set sales goals and ensure that all technicians maintain focus to meet and exceed goals
MINIMUM QUALIFICATIONS:
High school diploma or GED; supplemented by five or more years' proven sales experience estimating, bidding, and closing deals directly with customers, preferably in the garage door industry; must have two or more years supervisory experience; or an equivalent combination of education, certification, training, and/or experience.
Must have and maintain a valid driver's license and excellent driving record.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of principles and methods for showing, promoting, and selling products or services to include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
Knowledge of scheduling, delegation, problem resolution, and supervisory techniques
Skill in using Microsoft Office products (Word, Outlook, and Excel)
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skill in developing and delivering engaging and effective training programs
Skill in selecting and using appropriate training/instructional methods and procedures when learning or teaching new things
Ability to think analytically
Ability to provide direction to staff in a clear and objective manner
Ability to provide excellent customer service
Ability to cooperate and solve problems in a team environment
Ability to follow complex instructions and communicate effectively orally and in writing
Ability to organize work for timely completion
Ability to plan, organize, and execute the daily activities required to manage the sales activities of the company
Our History. . .
Precision Door service began as a family business in the late 1980's and in 1997 was organized as an informal partnership. With aspirations of building the best garage door company in America, our founders began a franchise program that is designed for national expansion.
In 1999 Precision Door Services was incorporated and began its expansion nationwide through franchising. In 2001, Precision Door Service moved its corporate headquarters from Arizona to Florida and has remained in Titusville, Florida as Precision Holdings of Brevard, Inc.
Precision Door Services has grown to over 80 locations across the United States and have added a subsidiary franchise in Vancouver, British Columbia. This franchise is operated and registered in Canada as Proficient Door Service.
Throughout the years Precision Door Service has received numerous awards:
2004 Ranked #13 in the top 20 new franchises by Entrepreneur® Magazine.
Ranked #227 in the Entrepreneur® Magazine Franchise 500.
2005 Received the 'Spirit of Success' award from Southwestern Bell.
2013 Franchise Satisfaction Award - Top 50 Franchises by Franchise Business Review.
Our franchise is a member of the following organizations:
IDEA (Institute of Door Dealer Education & Accreditation) Accredited Door Dealer
IDA (International Door Association)
CSDDA (Central States Door Dealer Association)
BBB (Better Business Bureau) Accredited Business with an A+ Rating.
Our franchise has won the following awards/honors:
2004 Chamberlain Award of Excellence for Outstanding Sales, Installation & Service
2007 Chamberlain Award of Excellence for Outstanding Sales, Installation & Service
2008 - Raynor Century Club Award
2009 LiftMaster Award of Excellence for Outstanding Sales, Installation & Service
2010 LiftMaster Award of Excellence for Outstanding Sales, Installation & Service
2013 Raynor Emerald Club Award
2013 Raynor Sales and Performance Award
We have over 1300 Five Star Reviews from our customer's
OUR MISSION
Our mission is to provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.
OUR VISION
Our vision is to establish Precision Door Service as the public standard and national household name in garage door repair service.
At Precision Door Service we continue to build on this foundation through discipline, innovation and hard work. We take pride in what we do. We believe you will see this in our products, our service and our team. The success of this organization begins with our employees and their shared passion to be the best. Our employees are energetic, knowledgeable and have the dedication required for success. If you are interested in becoming part of our growing team, contact us today!
