Vacancy expired!
We are looking for an experienced, reliable & honest service advisor to join our team. We offer a family environment, so you must be mature and looking to grow in your career. We want to keep you long term!
If you feel like you bring a lot more to the table than you are recognized for and want to work for a repair center where your skills are appreciated and valued, then we want to hear from you!
We are family owned and operated. We offer health insurance, paid vacation days, paid uniforms, wide array of equipment and parts at our discount. Work is Monday through Friday only. Must be a strong self starter with an outgoing personality!
Responsibilities:
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Any additional duties as necessary
Requirements:
Must be honest, reliable and independent
Must be able to work overtime occasionally if needed
Must have very in depth knowledge of automobiles. Previous mechanic history preferred.
Excellent customer service skills required
Must have clean presentation
Must be a top performer willing to go above and beyond for customers
Outstanding in sales and follow through
Must have at least 1 year experience in automobile service write ups
Self-motivated, organized and driven to succeed
Must possess valid driver's license
