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Candidates should have strong technical skills and at least five years' experience in the following:
⢠Network Design and Management
o Architect and manage business-class networks including ability to configure VLANs.
o Configure and manage Checkpoint, SonicWall or CISCO firewalls.
o Configure remote access using VPN or RDS.
⢠Windows Servers
o Configure/manage Windows server operating systems including Server 2012 R2.
o Configure/manage virtual machines using Microsoft Hyper-V or VMware.
o Implement and manage Active Directory and DNS services.
o Setup and troubleshoot Terminal Server.
o Setup and manage network security and file/folder security.
o Manage certificates in Certificate Authority.
⢠Exchange Servers
o Install and manage Exchange (on client's server or as Hosted Exchange/Office365).
o Configure mail security, e.g. sender policy, recipient filtering, block lists.
o Backup/restore mailboxes and public folders.
o Install and configure Exchange clients, including VPN access.
o Database and PST management.
o Outlook Web Access.
⢠Windows PCs
o Install and manage Windows operating systems in both Workgroup and Domain environments.
o Set up new PCs and migrate applications/data from old PC to new PC.
o Working knowledge of common Windows applications (MS Office, Adobe Apps, etc.).
o Troubleshoot and repair common hardware problems to the subassembly level (power supply failure, hard drive failure, video graphics card failure, etc.).
⢠Apple technologies & Windows network integration
o Integrate mobile devise (Smartphones, tablet computers) into Windows networks.
o Strong Macintosh knowledge and troubleshooting.
⢠Other Valuable Skills
o Experience with physical installation of new facilities (including the ability to punch down Ethernet jacks, patch panels, etc.)
o Experience with AutoTask or similar ticketing solution a plus.
o Experience with scripting (Powershell or similar) and automation of tasks a plus.
o Experience with remote management systems (Kaseya, ConnectWise or similar).
o Experience with Windows SCCM a plus.
Measurement: This position will be evaluated, in part, based on the following outcomes.
⢠Completion of assigned tasks
⢠Use and updating of the ticketing system which tracks customer problems/requests/incidents and billable/non-billable time to clients
⢠Effectiveness of communications with customers
Work Environment:
⢠This position works within an office environment. Professionalism and discretion are required. If you do not have the proper experience, Do Not Apply.
⢠Position will be required to hear and talk on a telephone, communicate with clients and other stakeholders, use a computer and software applications, and sit for short periods of time.
⢠Position requires that employee be able to sit, stand, bend, and be able to crawl under and around furniture, cabinets and other equipment.
⢠Compensation based on performance and measurements noted above and agreed upon at previous performance discussions.
