Vacancy expired!
Join the entrepreneurial team at North Bay Trading for an active role in supporting customer and vendor activities in the food ingredient industry.
Key Responsibilities
⢠Manage customer communications and ordering processes
⢠Coordination of product questions with vendors
⢠Help manage shipping and logistics
⢠Manage record keeping of general office documents and correspondences
⢠Manage documentation of customer service protocol, food safety specifications, and food safety testing
Major Functions
⢠Process incoming orders using computer applications including email (Outlook), CRM, Office (Excel, Word), customer invoicing (Microsoft Dynamics GP), and e commerce customer order fulfillment (Magento and Amazon Seller Central)
⢠Answer customer service questions from commercial and retail customers by phone and email
⢠Assist with vendor order details
⢠Manage the vendor verification checklist and monitor vendor product performance relative to specification
⢠Update, maintain, and disseminate product specifications and Certificates of Analysis (COA's)
⢠Assist with shipping and logistics
⢠Participate in food safety/quality programs and mock recall exercises
⢠Assist with documentation updates to accommodate vendor, product or ingredient changes
Requirements/Qualifications
⢠High attention to details
⢠Strong communication skills
⢠Likes working in a fast paced environment
⢠Ability to prioritize issues and respond quickly
⢠Values the challenge of investigating and resolving non-routine issues
⢠Can switch between tasks frequently
⢠Experience working with computer applications including Excel
⢠Willingness to work extra hours during peak periods or staff shortages
Important Bonus Qualifications
⢠Food industry experience
⢠Business customer service experience
⢠2 or 4 year degree
Schedule
⢠Full time Mo-Fri 7:30 am to 4pm in Brule, WI
Compensation
⢠Starting wage commiserate with skills and experience, plus Paid Time Off (PTO), Holiday pay, Company bonus program, HSA contributions, and Simple IRA match
