Vacancy expired!
Position Title: Customer Service - Claims Agent
Wage: $19-$23/hour
Shift: 1st; Days
This company is a leading designer and producer of energy efficient lighting and retrofit lighting solutions for commercial and industrial buildings. They manufacture and market connected lighting systems encompassing LED solid-state lighting and smart controls. This company is growing and looking for an enthusiastic, articulate team member for their Customer Service Claims Agent role. If you are driven, passionate and committed, then this company is the right place for you! This is a temp to hire opportunity in the Manitowoc area.
Responsibilities include but are not limited to:
- Successfully execute the warranty, returns, replacement, and freight claims processes
- Develop in-depth knowledge of warranty, returns, replacement, and freight claims processes
- Educate and help customers and other sales professionals to understand processes
- Understand and assist with educating customers on terms and conditions and warranties
- Resolve claims within prescribed authority levels
- Triage and analyze complex customer claims and customer project requirements
- Investigate each claim to obtain relevant facts to make appropriate warranty determinations
- Refer claims beyond authority level as appropriate, based on exposure and established guidelines; involve the appropriate subject experts as needed
- Maintain a high level of knowledge and proficiency of company products, services, systems, and department needs
- Create exceptional customer experiences and build relationships with company partners
- Develop and maintain high proficiency in navigating and interacting with current ERP system (Microsoft - Dynamics AX,) Salesforce, and all other interface systems that support all sales operations
- Interface with all other business units (Finance, Accounting, Sales Support, Manufacturing, and etc.)
- Participate in short, daily Works in Progress (WIP) meetings
Requirements:
- Associate degree in Business Administration or related field, or equivalent years of education and/or experience
- 2 years of related experience (prefer as Claims Agent or similar role)
- Relevant experience in an office environment with multi-department communication with various levels of corporate structure within a team environment; both internal and external
- Proficient in Microsoft Office products (Outlook, Word, Excel, etc.)
- Enjoy problem solving and is naturally inquisitive
- Exhibit exceptional communication skills; both written and verbal
- Customer-focused orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
Please email resume with contact information or apply online at: http://www.qpsemployment.com/job-seekers/search-results?Keyword=1165540&ZipCode=
About us:
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 45 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.
Why Work with QPS?
- Your choice of temporary, temp-to-hire, or direct-hire job opportunities
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
- Over 29 years of staffing experience
Best of all, our services are 100% free to job seekers!
We are proud to be an equal opportunity employer.
