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Job Description
We are a fast-paced and dynamic software company providing core business functions (billing, ticketing, scheduling, etc.) to independent ISPs worldwide. If you want to be a part of an advanced team overcoming new obstacles in the fastest growing sector on the planet this is the job for you! In the Support Technician role, you will be working with a diverse cross-section of clients who own and operate ISPs in helping them understand how to better utilize our solution as a means to achieve their goals.
Compensation is based on experience, certifications and overall knowledge. We have several roles available for a wide range of experience levels.
Our Support Technicians are responsible for:
- Providing an excellent customer experience to clients around the world
- Mastering the software and teaching how it solves our clients problems
- Troubleshooting team issues and providing quality documentation to the Development Team
- Building team relationships with clients through supporting phone calls, emails and tickets
- Solving problems and owning solutions
- Great communication within the department and to external teams
- Thinking and innovating to make our solution better as ideas and inspirations come from all seats
Requirements
- Basic Networking skills
- A defensible understanding of OSI layers 1-3
- A desire to work within and better your team
- Good organizational skills
- An ability to multitask
Preferred
- A good understanding of Linux CLI
- A good understanding of My SQL
Compensation
- Competitive wages
- Medical, dental and vision for full time employees
- 401k matching for full time employees
