Desktop Support Analyst I

Desktop Support Analyst I

Vacancy expired!

WPPI Energy, a 2022 Greater Madison Area Top Workplace, is seeking a Desktop Support Analyst I to provide desktop support and end-user application support. The ideal candidate will have an associate’s degree related to Information Technology and/or equivalent experience. They will also have an excitement to learn and build experience in this entry-level position. Communication and teamwork are vital. This position interacts with a larger team that works together to provide excellent service to end users and maintain a reliable and well performing system. The team also provides an array of applications in order to allow the business to achieve its strategic objectives. This is an excellent opportunity to join an exciting team and use your skills in a versatile role using a wide spectrum of technologies and tools.

What you will do in this role:

• Provide first line support via telephone, e-mail, or in-person to internal and external users.
• Occasional travel to onsite member offices.
• Provide workstation and laptop support to users of WPPI Energy’s internal and external supported networks.
• Administer active directory and email groups
• Provide technical assistance for printers, scanners, and copiers

Skills we are looking for:

• A degree in computer systems, business information systems or related field.
• Strong knowledge of personal computers, Windows operating system and Microsoft Office.
• Ability to effectively communicate with end users with a positive and cheerful attitude.
• Ability to follow up on support requests and prioritize multiple tasks.

WPPI is located in Sun Prairie, Wisconsin. Our employees are provided with an excellent work environment as well as an exceptional benefits package including: Medical, Dental, Short and Long-Term Disability, Life and AD&D Insurance and access to the State of Wisconsin Retirement Plan (WRS) which is a defined benefit plan (pension plan). We provide paid sick leave, vacation days, holidays, educational reimbursement, professional development opportunities, wellness programs and so much more. We continuously evaluate our compensation program to ensure our employees are paid a competitive wage. We offer work-life balance, flexibility and opportunity to grow within the organization.
WPPI Energy is a not-for-profit, regional power company serving 51 locally owned electric utilities. Through WPPI Energy, these public power utilities share resources and own generation facilities to provide reliable, affordable electricity to 200,000 homes and businesses in Wisconsin, Upper Michigan and Iowa. WPPI Energy is an equal opportunity employer.
Apply online at https://wppienergy.org/about-careers/ or send resume and salary requirements to:
WPPI Energy
Attn: Human Resources/Desktop Support Analyst I
1425 Corporate Center Drive
Sun Prairie, WI 53590-9109