Position Summary Responsible for ensuring networked computing devices, classroom and audio/visual technology is supported by the Desktop Services Team to meet the needs of end users. Duties & Responsibilities Manage the purchase and licensing of computer hardware, software, classroom technology and audio/visual equipment. Manage the installation and upgrades of all district-owned, networked computers, including classroom technology and audio/visual equipment. Manage computer software image creation, installation and upgrades. Maintain system documentation, hardware inventory and vendors' software support schedule. Responsible for the creation and management of budgets related to areas of responsibility. Communicate with internal and external stakeholders. Manage the help desk ticketing system and contract. Participate in and assist Desktop Services Team in the installation, troubleshooting and support of network computing devices, classroom technology and audio/visual equipment. Responsible for managing team members to ensure special events are planned for and executed properly to ensure event success. Supervise, support, and evaluate staff in area of responsibility. Other duties as assigned. Qualifications Bachelor’s Degree in Information Technology or related field required. Minimum three years of experience in information technology field required. Working knowledge of Microsoft SCCM preferred. Prior supervisory experience in a computing environment required. Knowledge of Active Directory, desktop operating systems, classroom and audio/visual technologies and current trends in computing hardware and software. Must possess excellent problem resolution, organizational, interpersonal, communication, and project management skills. Must possess ability to:
Focus and manage individual performance by helping others set performance goals and then, track results and evaluate performance effectiveness.
Encourage others to implement better approaches to address problems and opportunities; lead the implementation and acceptance of change within the workplace.
Use appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.
Set high goals for personal and group accomplishment; use measurement methods to monitor progress toward goals; tenaciously work to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
Demonstrate a positive attitude and approach toward work.
Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.
