Vacancy expired!
We are looking for an onsite Field Service Representative (FSR) who will be a critical member of the Persistent Systems Air Force Technical Team supporting the Wave Relay Tactical Assault Kit (WaRTAK) program in Cheyenne, WY. The Field Service Representative will provide forward, hands on support to solve our customer’s most difficult WaRTAK problems. This role will be embedded within customer operations and will be critical to developing long-term customer relationships. The onsite FSR will serve as a member of the onsite technical team and become a subject-matter expert in the support of Wave Relay® communications solutions and will be responsible for the technical aspects of WaRTAK solutions offered to our customers. The FSR will have daily direct and recurring interaction with our customers and will play a pivotal role in communicating technical challenges to our Project Field Operations Representatives. This role is integral in supporting project development with direct insight into customer challenges and project needs.
Execute work orders related to deployment of line replaceable/shop replaceable WaRTAK equipment located on-site according to scope of work, planning/service level agreements and quality standards
Identify areas of potential improvement in equipment, training and support and elevate to Senior Field Service Representative
Perform firmware, inventory and equipment checks with Active Duty personnel
Assist Air Force convoy personnel with procedures and optimization of the WaRTAK system
Acts as the end user’s secondary technical point of contact ensuring rapid solution to any reported issues
Provide project technical assistance, product education, and training to Air Force personnel
Maintain expert knowledge of Persistent Systems products and solutions
Conduct troubleshooting and root cause analysis for WaRTAK networking systems
Conduct equipment checks (pre-departure & day-prior) on WaRTAK equipment installed on ground vehicles and helicopters
Maintain accurate inventory of all components and consumable items
Remove/install WaRTAK system equipment into a variety of platform and configurations
Job Qualifications & Experience :
Minimum Qualifications
1 year of experience as an FSR or equivalent experience
1 years of experience with tactical and/or strategic radio communications systems
Proven troubleshooting experience with communications systems and architectures
Experience conducting training for small groups
Experience with managing equipment inventory and readiness
Must be available to travel at least 25% of the time
Must have, or be able to obtain a United States Secret security clearance
Preferred Qualifications
Associates degree in Computer Science, Electrical Engineering, or other technical discipline
Air Force Security Forces or Missile Field background
Cisco Certified Networking Associate (CCNA), CompTIA Security+ or other IAT Level II certification in accordance with DoD 8570 guidance
MANET or Wave Relay® experience
DoD Information Assurance experience
Strong tactical mindset and incorporating technology into operations.
Experience supporting Line of Site and Beyond Line of Site communications networks
Testing and evaluation experience
Understanding of ADB and rooting Android Devices
Smart phone and tablet computer configuration experience
Video encoder experience
Land Mobile Radio (LMR) bridge experience
Configuration management experience
A2B Tracking or similar IUID equipment tracking system experience
Company Overview :
Persistent Systems is a growing business that develops Mobile Ad hoc Networking (MANET) wireless radio systems for US Government and commercial applications. The radios are typically worn on the person, mounted to manned vehicles, integrated into autonomous unmanned vehicles, or installed at fixed sites. The systems provide on-the-move data, voice, video, and situational awareness capability. Located in the heart of New York City, Persistent Systems is an exciting company that is passionate about delivering cutting edge products.
