Mortgage Loan Servicing Analyst

Mortgage Loan Servicing Analyst

07 Aug 2020

Mortgage Loan Servicing Analyst

About the Role

Reporting to the Mortgage Loan Servicing Manager, the Mortgage Loan Servicing Analyst possesses a high level of understanding of the institution’s mortgage loans and accompanying documentation. They are the Subject Matter Experts for all issues relevant to the servicing of Real Estate Mortgage Loans. Effectively navigates loan processes and documentation to address a multitude of customer concerns regarding terms of loans or other requirements to remain in good standing with the institution, government regulators, and investors. Assigned area(s) may include, specialized activities in support of ARMs, tax and insurance, credit reporting, default & investor reporting support, loss mitigation and escalations from Loan Servicing Representatives and other department individuals and areas.

This is a Corporate position which may be located at an available bank division location across our eight state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. To learn more about our bank divisions, please visit:


  • Serves as subject matter expert and escalation point for Loan Servicing Reps and department clerical staff.

  • Deliver excellent customer service to internal and external customers in the execution of all assigned loan servicing duties within service level standards.

  • Assist department with other daily functions.

  • Work directly with the Division Banks to troubleshoot systems questions or issues and submit solutions to the department manager for review and assist in subsequent implementation of process improvements.

  • Create and review documents (ie CITs and Loss mitigation work outs) for approval or denial to ensure consistency, accuracy, and quality within department.

  • Participates in the formulation of work procedures, policies and methods to ensure compliance with Glacier Bancorp, legal, investor, regulatory, and/or business policies which directly affect the work unit but may have an indirect effect on other departments or outside customers.

  • Participate in conversions and acquisitions and successful additions to the Glacier Family of Banks.

  • Participate in new software implementation, testing, and upgrade projects. Maintain current systems and software, releases, integration and testing.

  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies. Must complete the assigned online training courses and achieve a passing score by due date.

About You


  • A minimum of 4 years experience working in a Banking or Lending environment required.

  • Experience working with a loan platform software such as Encompass, Jack Henry, Black Night, FiServ, etc. required.

  • Experience working independently with minimal direct supervision required.

  • Loan Servicing/Operations experience preferred.

  • Demonstrated experience working with all levels of management preferred.


  • A high school diploma or equivalent required.

  • An Associate’s Degree preferred.


  • Demonstrated ability to identify problem issues and resolve/recommend solutions to management.

  • Knowledge of lending regulations and compliance.

  • Ability to effectively research and interpret regulations.

  • Strong Problem-solving skills Professional interpersonal and verbal/written communication skills.

  • Interact well with people from various loan departments and all levels of management.

  • Ability to work well in a team setting.

  • Must be detail-oriented and self-motivated.

  • Effective time management skills.

  • Well organized with ability to prioritize and multi-task.

  • Thorough knowledge of various office software. Proficiency in Word, Excel, Adobe, PowerPoint, Internet Explorer and Email.

  • A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.

COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $15 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

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