Customer Support Specialist

Customer Support Specialist

02 Sep 2020
Wyoming, Sheridan 00000 Sheridan USA

Customer Support Specialist

Vacancy expired!

We are looking to hire a Customer Support Specialist to perform a variety of administrative tasks, including answering telephone inquiries. In this position you will forward calls to relevant team members, create and resolve support tickets via ZenDesk, and learn how to navigate our custom software and billing system to check balances, process payments/balance adjustments and more.

You will be the first point of contact for our customers, and we are seeking someone with patience and a pleasant demeanor. As a billing company, it crucial we demonstrate emotional intelligence and empathy in all customer interactions.

About Livable

Livable is a leading residential and commercial real estate utility billing company, providing a suite of cloud services, including its flagship Ratio Utility Billing System (RUBS). Livable has been serving the real estate industry since 2009, and their Utility Billing Platform was built to recover utility costs for any real estate stakeholder, property manager, housing provider, or apartment manager. Livable’s technology solutions strive to create a community around conservation. Livable provides an end-to-end solution for any sized portfolio of properties to recover utility costs, increase profits, and build a transparent, financially accountable community of tenants. Learn more at www.livable.com

Job Types: Full-time, Part-time

Pay: $10.00 - $13.00 per hour

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Customer Service: 1 year (Required)
  • Administrative Support: 1 year (Required)
  • Customer Support: 3 years (Preferred)
  • ZenDesk: 1 year (Preferred)

Language:

  • English (Required)
  • Spanish (Preferred)

Work Location:

  • Fully Remote

This Company Describes Its Culture as:

  • Detail-oriented quality and precision-focused
  • Outcome-oriented results-focused with strong performance culture
  • Stable traditional, stable, strong processes
  • People-oriented supportive and fairness-focused
  • Team-oriented cooperative and collaborative

This Job Is:

  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • Open to applicants who do not have a college diploma

Company's website:

  • www.livable.com

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