Utility Billing Lead (Anchorage, AK)

Utility Billing Lead (Anchorage, AK)

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Join our team so that you can work for a company that strives to help distribute reliable cost-effective energy to rural Alaskan utilities!

TDX Power is a recognized expert in small rural utility systems and a leader in renewable energy power generation. We partner with energy experts and industry leaders dedicated to making energy reliable and cost effective. For more information, visit our website at: www.tdxpower.com

JOB SUMMARY:

As the Utility Billing Lead this position is responsible for performing and coordinating activities related to the utility billing team and customer service functions. This position functions as a lead, providing oversight for utility functions through customer billing and account maintenance, financial reconciliations, and customer issue resolutions. This position shall also serve as a back-up to the Manager of Regulatory Affairs as needed. The Utility Billing Lead must be forward looking while paying close attention to daily activities to ensure that routine utility billing and customer service activities are carried out to meet the objectives of the department. Responsible for processing Utility billing by the deadline, account reconciliations, excellent customer service, maintaining accurate and organized utility customer account files to ensure accuracy in billing.

ESSENTIAL FUNCTIONS:

Utility Billing department lead has responsibility for:

1. Monitoring key accounts and responding to customer issues;

2. Approving and updating Utility Billing account adjustments;

3. Training, instructing and scheduling work within the work group;

4. Monitoring resources allocated to the utility billing functions;

5. Account collections and reconciliations as appropriate;

6. Meeting assigned deadlines;

7. Assist Manager of Regulatory Affairs with streamlining and documenting processes and procedures.

•Calculate the billing of customer invoices and close out discontinued accounts.

•Assist with interpreting and resolving accounts receivable problems with clients.

•Respond to questions, requests and referring complex issues to the appropriate person and taking messages where appropriate.

•Maintain thorough, well organized accounts receivable customer files and account file numbers.

•Process and maintain changes in customer names, addresses, account status or meter locations from work orders.

•Work as a cashier receiving utility payments. Balance and posts daily receipts for accounts receivable and preparing daily bank deposits; reconciles deposits with computer printout; prepares adjustment entries for accounts.

•Preparation of journal entries as relates to accounts receivable.

•Check error messages to detect abnormal metering information; compare past consumption patterns and other known conditions to determine need for rereading or investigation.

•Detect and analyze indicated metering abnormalities in relation to past consumption patterns, seasonal variations, and other pertinent factors, and to draw reasonable conclusions.

•Monitor customer account details for non-payments, delayed payments and other irregularities.

•Make necessary corrections for billing and provide the customer with an explanation.

•Research AR aged accounts customer information such as phone numbers, addresses and/or emails for collection purposes.

•Prepare second notices of past due accounts and prepare cut-off list.

•Coordinate all changes and issues to Billing Program with USTI Software.

•Assist with preparation of Utility Regulatory audits.

•Provide support to personnel at outlying locations.

•Attend recommended Utility Training.

•Travel maybe required to Utility sites for Office Assistance.

•Performs other duties as required.

QUALIFICATIONS:

•Ability to communicate effectively verbally and in writing.

•Knowledge of accounting and financial management procedures.

•Well-developed customer service skills.

•Knowledge of administrative principles and practices including goal setting; program development and implementation; continuous process improvement, current supervisory principles and practices.

•Ability to act independently and know when to refer situations to a higher-level authority.

•Ability to establish and maintain effective working relationships.

•Ability to effectively present information and respond to questions from the customer base

•Knowledge of principles and practices of billing processes, customer account maintenance, customer relationship maintenance.

•Ability to read and interpret documents such as billing invoices, work orders, statutes, regulations, data reporting etc.

•Ability to prepare and maintain records, reports and correspondence.

•Fluent skill in the Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.

•Proficient in Excel, Word, Outlook and professional accounting software (Asyst and Viewpoint)

Education, Experience, and Other Requirements:

•Four-year college degree with major coursework in a discipline related to the duties of the position and seven years of progressively responsible relating work experience.

•Additional qualifying work experience may be substituted for the education requirement.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

•Good interpersonal and analytical skills.

•Strong organizational skills.

•Excellent verbal and written communication skills.

•Ability to work independently on assigned tasks as well as to accept direction on given assignments.

•Able to work collectively with the administrative team associates and working through chain of command.

•Punctual.

•Able to work with minimum supervision.

•Able to multi-task and handle a large number of administrative duties.

•Must possess ability to understand departmental operations and procedures.

•Provide outstanding customer service to external and internal customers.

•Recognizes need for confidentiality and securing of sensitive information.

Note:

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not to be constructed as an exhaustive list of responsibilities, duties, and skills required of a person in this position. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of TDX Power.

TDX Power is a subsidiary of TDX and is an EEO/AA Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Native Preference applies pursuant to P.L. 93-638. Prior to employment, successful completion of a background investigation may be required.