KLEBS Heating and Air performs plumbing and heating services for many Alaska homes and businesses throughout Anchorage, Eagle River, Girdwood, and the Matanuska Susitna Valley. We are currently seeking candidates with demonstrated successful management of a service organization to join our team!
Are you a strategic leader ready to drive growth, performance, and customer excellence in a dynamic HVAC environment? We’re seeking a General Manager to lead our Sales, Service & Install Division (SSID)—a high-impact role critical to our continued success and reputation in the market.
As General Manager, you will be responsible for the overall leadership, performance, and strategic direction of the division, ensuring alignment with our company's mission, vision, and values. This is your opportunity to join an established and growing mechanical contractor known for innovation, service excellence, and a team-oriented culture.
What You’ll Be Accountable For:
Market & Financial Leadership:
Surveying markets, forecasting sales, projecting expenses, and ensuring adherence to the division’s operational budget.
Advising executive management on new products, services, and innovations that benefit division growth.
Strategic Vision & Alignment:
Leading the implementation of our strategic vision within the division.
Driving alignment between division operations and company-wide goals.
Organizational Leadership:
Developing and supervising division personnel across administrative, technical, and operational roles.
Defining team roles, assigning accountabilities, and optimizing performance across functions.
Guiding continuous improvement in efficiency, cost-effectiveness, and team collaboration.
Customer Service & Market Presence:
Ensuring exceptional customer service delivery and sustaining a strong reputation in the marketplace.
Creating and supporting marketing initiatives that enhance the division’s visibility and drive sales.
Technology & Innovation:
Leading the adoption of new technologies and digital tools to improve operations, customer experience, and field performance.
Compliance & Operations:
Partnering with executive leadership to shape policies that comply with all federal, state, and local regulations.
Upholding purchasing, HR, and accounting policies and ensuring organizational compliance.
Team Growth & Development:
Overseeing training and development programs for staff.
Delivering performance feedback, fostering career growth, and maintaining a high-performance, safety-first culture.
Serving as a backup to the Service and Install Supervisors when needed.
What You Bring to the Table:
Proven leadership experience in HVAC or mechanical services, preferably with oversight of Sales, Service, and Install teams.
Strong business acumen with experience in forecasting, budgeting, and strategic planning.
Demonstrated ability to lead cross-functional teams and drive collaboration and accountability.
Strong knowledge of industry technologies, safety standards, and regulatory compliance.
Passion for customer service, team development, and operational excellence.
Why Join Us?
Work with a forward-thinking leadership team that values innovation and continuous improvement.
Lead a vital division within a reputable, well-established mechanical contractor.
KLEBS has one of the highest compensation and benefit packages offered for this position in the State of Alaska. Opportunities for ownership shares, profit sharing, and bonuses are offered to the right individual who demonstrates the abilities noted above.
A collaborative and people-focused culture that invests in its team.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Vision insurance
Please provide a detailed resume in response to this ad.
