Summary of Position:
The Door Person is responsible for providing a warm and professional initial greeting to guests entering the Hotel from 4th Avenue. This position ensures a welcoming atmosphere, maintains driveway cleanliness and organization, and assists guests with transportation and directions. The ideal candidate demonstrates excellent customer service skills, local knowledge, and a commitment to creating exceptional guest experiences.
Key Responsibilities:
o Maintain assigned post at all times, ensuring professional and courteous interactions with guests.
o Greet all guests in alignment with Preferred standards, creating a positive first impression.
o Collaborate with Bell staff to address guest needs and special requests promptly.
o Ensure the cleanliness and organization of the circular driveway while managing traffic flow.
o Arrange transportation services, including taxi cabs, shuttles, and valet parking.
o Provide guests with event information, directions, and assistance as needed.
o Hold and maintains a valid Alaska driver’s license to operate vehicles as required.
o Perform other duties as assigned by the Bell Captain, Concierge, or Front Desk Manager.
Minimum Education
o High School diploma or equivalent
Minimum Experience
o At least 1 year of customer service experience, preferably in guest services.
o Familiarity with the Anchorage area and local events within the state.
o Proven ability to interact effectively with the public in a fast-paced environment.
Skills/Abilities
o Strong interpersonal skills and a professional demeanor.
o Excellent command of the English language (knowledge of a foreign language is an advantage).
o Polite attitude and a commitment to delivering exceptional guest service.
o Ability to operate moving vehicles safely and responsibly.
Benefits
o Competitive salary and comprehensive benefits package
o Health and dental
o 401(k) retirement savings plan to secure your future
o Opportunities for professional growth and advancement within the hotel
o Work in a supportive and dynamic environment that fosters professional and personal development
Application Process
Hotel Captain Cook is committed to diversity and inclusivity in our workplace and is an Equal Opportunity Employer.
Interested candidates can apply online or at the Human Resources Office located at:
939 West 5th Avenue
Monday - Friday, 8am – 5:00pm Closed 12 Noon –1pm
RESUMES MAY NOT BE SUBMITTED WITHOUT A HOTEL CAPTAIN COOK APPLICATION
