Vacancy expired!
This is a permanent full-time Motor Vehicle Customer Service Representative position in Nome.
FULL TIME POSITION $4352.00 Monthly
TSR is recruiting for a full-time Motor Vehicle Customer Service Representative.
Key Responsibilities include, but are not limited to:
Administering road examinations for the non-commercial and commercial license classes.
Conducting vehicle inspections.
Working at the customer service counter processing transactions, computing and collecting fees, balancing money collected with computer record of transactions.
Performing accounting duties by reconciling daily batch work with monies collected, prepare the daily credit card settlement reports, preparing and recording the daily bank deposits.
Providing service to customers in obtaining a driving permit, driver license, state ID card, motor vehicle title and/or registration, and any of the specialized permits.
Effectively communicating and interacting with a diverse population interpreting and applying statutes, regulations, policies and procedures in person, over the phone, and in writing.
Entering and retrieving information from an electronic database, quickly and accurately.
Research information, analyze documentation, review, and explain findings.
Comply with and promote the office policies and procedures in a fair and equitable manner.
Being conscientious of the cost of supplies and equipment and see that they are used in a cost-effective manner.
The ideal candidate will possess the following demonstrated knowledge, skills, and abilities. In your cover letter, please give a complete description of how you developed the knowledge, skills, and abilities listed below. Please include the name of your employer or institution where they were developed and the appropriate timeframe you worked or attended.
Time management skills with the ability to multi-task with frequent interruptions while remaining calm, organized, and accurate.
Ability to take initiative, learn quickly, follow instructions, and follow through with assigned tasks.
Thorough understanding of complex concepts relating to titles, registrations, driver permits, driver licenses, and state issued ID cards.
The ability to work independently.
The ability to make sound decisions
Knowledge of office equipment and Microsoft computer programs such as Windows, Word, Outlook, and Excel.
Possession of a positive and energetic attitude.
Strong interpersonal skills and the ability to deal with difficult customers in a professional manner.
Openness and flexibility in your approach in developing new knowledge and skills.
Capable and willing to switch job assignments throughout the work shift as necessary without advance notice and work compensated overtime to adjust to the work volume.
Cash handling experience.
Data entry skills.
SPECIAL NOTICE
The applicant will undergo fingerprinting and pass a criminal background check.
Minimum Qualifications
One year of employment experience performing advanced clerical duties that included significant contact with the public to provide information and assistance concerning the services offered; explaining regulations and varying procedures for different situations; maintaining computerized records; and some purchasing, accounting, or cash handling tasks.
OR
Six months of experience licensing, titling, and registering motor vehicles, maintaining driver records, collecting motor vehicle registration taxes, and processing license actions required by traffic laws, financial responsibility and mandatory insurance laws, and judicial suspensions or revocations. This experience is met by service as a Motor Vehicle Customer Service Representative I with the State of Alaska, or the equivalent elsewhere.
OR
Six months of employment experience as a driving instructor teaching the safe operation of motor vehicles, which included riding with trainees during practice in common traffic situations.
Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
Special Note:
A background check of criminal justice information will be conducted upon initial employment.
Possession of a valid Alaska non-commercial driver license is required.
Additional Required Information
INFORMATION REGARDING YOUR APPLICATION
INTERVIEW
Applicants invited for an interview will be required to provide the following at the time of interview:
List of three (3) professional references including current daytime phone numbers.
Copies of your two (2) most recent performance evaluations or two (2) letters of professional reference.
College transcripts (if using education to meet the minimum qualifications). These can also be attached to your application at the time of submission.
RESIDENT REQUIREMENT
This position is open to Alaska Residents only.
EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education and Training section of the Applicant Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field. Copies of transcripts will be required at the time of interview.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
