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Researches and investigates customer account issues, monitors in and out of school collections, monitors and controls non-payments, delayed payments, and other anomalies.Reviews aging reports and takes corrective actions on seriously delinquent accountsManage submissions and resolutions for third party collections agenciesManages defaults, loan reductions and reconciliations of institutional loan program to ensure positive portfolio performanceWork closely with campus Business Office team and Corporate Sr. Student Account Manager for bad debt management for other campusesRun student account reports, analyze student accounts and records for accuracy and completionAnalyze, resolve, and perform student account reconciliationsOther duties as assigned
