Visitor Services Assistant

Visitor Services Assistant

14 Aug 2021
Alaska, Anchorage / mat-su, 99501 Anchorage / mat-su USA

Visitor Services Assistant

The Anchorage Museum’s mission is to be a museum for people, place, planet, and potential, in service of a sustainable and equitable North, with creativity and imagination for what is possible. We welcome diverse perspectives, recognize all are enriched when a diversity of voices, viewpoints, and skills are included and engaged in the work we do, and are committed to creating an anti-racist, fully inclusive organization.

For a full job description and to apply, go to

Do you like working with interesting people? Do you like learning about Alaska, its Indigenous peoples, and the North? If so, the Anchorage Museum would like you to join our team. The Anchorage Museum is recruiting for a friendly and customer service-oriented individual for Visitor Services Assistant. This position perform cashier duties, is active in all facets of museum retail sales and visitor services and provides an engaging experience for museum visitors. Incumbents work variable scheduled hours conforming to the museum’s summer hours, and organizational needs.

Some non-standard work hours will be required (nights, weekends, and holidays).

Essential Functions:

Provide a friendly environment, including greeting and acknowledging every visitor, answering questions, maintaining outstanding professional standards, and a knowledge of exhibitions, programs, and activities

Provide superior guest service

Project a positive image, serving as an ambassador for the Museum

Maintain proper cashier operations by following policies and procedures; reporting needed changes

Relay accurate information about planned programs and events

Be friendly and outgoing

Handle customer service issues/questions in a professional, polite, and positive manner

Oversee visitor admission or sales stations

Actively participate in all provided training classes and properly implement newly learned skills

Ensure that the Museum’s rules and safety protocols are followed

Following established protocols, open/close building and areas within the Museum as scheduled

Stock, replenish, and clean merchandise, as outlined in each area, on display and in accordance with visual display guidelines

Answer phone calls, perform light accounting duties, deliver mail within the building and other light duties throughout the day

Perform customer service in the Museum Store and conduct retail sales

Serve as primary host and point of contact for birthday parties and other Museum programming and enterprise

Facilitate and ensure the sale of memberships and the achievement of membership sales goals

Accurately and efficiently perform and complete all sales transactions, cash accounting and reporting

Open and close cashier stations in accordance with Museum procedures and scheduled hours

Enter and ensure accurate data entry

Assist with Museum Store inventory


Knowledge of:

Excellent customer service

Anchorage and the surrounding areas

Language of diversity and inclusion

The role of the Museum and its mission in the community

Cash-handling procedures

Computer technology

Ability to:

Be friendly and accommodating when working with visitors, Museum staff, and other stakeholders

Work independently and as a team

Conduct oneself in a professional manner

Communicate effectively

Work with computer systems and POS register systems


Must be at least 16 years of age

High-school diploma, GED, or equivalent, preferred

Two years’ experience with cash handling and reporting

Two years’ experience in exemplary customer service

If you are interested in this exceptional opportunity, please go to our website to review the complete job description. Interested parties may complete an employment application and submit it along with a resume and cover letter via our employment page, email, or mail. Please note we are unable to accept resumes in place of an employment application.


Anchorage Museum

Attn: Human Resources

625 C Street, Anchorage, Alaska 99501

(907) 929-9217 tel

The AMA will not discriminate against any employee or applicant for employment because of race, color, religion, national origin, ancestry, age, sex or marital status or who is a 'qualified individual with a disability,' as that phrase is defined in the Americans with Disabilities Act. AMA will take affirmative action to ensure that applicants are employed and that employees are treated during employment without regard to their race, color, religion, national origin, ancestry, age, sex, marital status or physical or mental disability.

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