JOB SUMMARY
The Administrative Assistant position supports the Durable Medical Equipment (DME) Manager in the day
to day operation of our lending program. This includes data entry, customer contact both in person, on
the telephone, and over the internet. Exceptional customer relation skill is essential in this position. Many
people will be experiencing financial hardship with medical equipment needs. We must be sensitive and
empathetic to our client’s needs and circumstances.
WORK ENVIRONMENT:
30 hour per week (minimum)
This position entails working with assorted items large and small.
This includes lifting, bending, standing, sorting, labeling, and cleaning.
ESSENTIAL JOB FUNCTIONS:
Must ensure the highest customer service standards
Must be able to handle problems and issues appropriately without being frustrated or offensive to the public.
Be knowledgeable of the various pieces of durable medical equipment we lend.
Assist the DME Manager in creating an attractive, clean outer office area.
Must keep information in a confidential and secure manner.
Must be able to adhere to project and work deadlines.
Must be able to go back and forth between tasks and still stay on track.
Must be accurate with data entry.
Must be able to work independently from the DME Manager.
Must understand verbal and written instructions.
REQUIREMENTS:
Must have customer service experience and be customer focused
Must have reliable transportation to and from work
Must arrive on time and ready to work
Must possess a valid Driver’s license with a clean driving record
Must be willing to drive company van to pick up and/or drop off Durable Medical Equipment.
Must be able to lift a minimum of 45 pound
Must have exceptional communication skills: listening, verbal and written
Must have good organizational and time management skills
MINIMUM QUALIFICATIONS:
High School Diploma or GED equivalent.
Prior work experience with a variety of customers.
Must be able to work flexible hours and willing to work weekends.
Knowledge of using WORD, EXCEL and comfortable with data entry.
Must be self-motivated and able to work in a constantly changing environment.
Must have excellent people skills.
If this sounds like the job for you please fill out our online application at https://www.valleycharities.org/employment/
or stop by turn-A-leaf in Wasilla and pick up an application today.
