Office Assistant/Customer Service Representative

Office Assistant/Customer Service Representative

06 Feb 2024
Alaska, Anchorage / mat-su, 99501 Anchorage / mat-su USA

Office Assistant/Customer Service Representative

F. Atlee Dodge is looking for a motivated and adaptable individual, preferably with a background in customer service or logistics, to be a part of our dynamic team. We are committed to training the right person.

About us:

F. Atlee Dodge, a name synonymous with quality aviation services in Alaska since 1957, is known globally for our modifications to Super Cubs and other aircraft types. We specialize in manufacturing and repairing parts for general aviation aircraft, with a commitment to excellence and innovation.

Key Responsibilities:

Customer Interaction: Serve as the primary contact for customer orders and inquiries, handling them both over the phone and in-person. Responsibilities include processing orders, managing payments, and arranging shipping for customers.

Purchasing: Handle the procurement of inventory items, office supplies, and raw materials, and maintain purchasing records.

Shipping & Receiving: Manage the receipt of parts and materials, ensuring alignment with orders, and overseeing the shipping process.

Data Entry & Website Maintenance: Ability to type 30+ words per minute is required. Must be familiar with Microsoft Office suite (Word, Excel, Outlook). Use of WordPress online to update website, to include text, pricing, and images (will train if needed).

General Office Duties: Handle miscellaneous tasks and responsibilities as needed.

Skills and Qualifications:

Ability to pass a federal-level background check and drug screening required.

Excellent customer service and communication skills, with an emphasis on active listening and professional interactions.

Knowledge of general aviation aircraft is an advantage - not required, will train!

Attention to detail is important.

Proactive problem-solving skills with strong multitasking abilities.

Proficiency in computer usage, including Microsoft Office Suite. Familiarity with M1/WordPress is beneficial.

Typing speed of 30+ WPM.

Physical capability to occasionally lift and carry up to 40lbs.

Excellent compensation and benefits

Starting wage between $22 to $28 per hour, depending on experience.

Full-time position, Monday to Friday, 8:00 AM to 4:30 PM, with overtime opportunities.

Paid vacation after one year & Paid time off commencing after 60 days.

Health and dental insurance available after 60 days.

Health Savings Account (HSA) eligibility after 60 days.

Eligibility for matching 401K or 401K Roth contributions up to 5% after one year.

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