GoNorth Travel, LLC is a family-owned Tourism company with a large RV and SUV rental fleet with branches in Anchorage, Fairbanks, Seattle and Whitehorse. We are looking for a Reservation Specialist for our Anchorage location. Ability to speak/read/write fluently in German a plus!
Responsibilities include:
- Answer inquiries on the phone, by email and live chat;
- Prepare and send out quotes to direct clients as well as to Tour Operators;
- Confirm reservations
- Obtain payment for reservations over the phone or online
- Answer all booking related questions, including questions concerning insurance;
- Review and update information in in-house reservations database
- Review and update Availability daily
- And other related duties as assigned.
During the busy summer season, the following responsibilities are included as well:
- Complete quality check before handing out vehicles
- Welcoming guests to GoNorth and collecting guests’ arrival and departure information
- Explain and hand out vehicles to customers
- Explain rental agreement to customers
- Evaluate returned vehicles
- Notify the RV Technicians if damage has occurred, and repair or maintenance is required for the unit
- Assisting the Prep Department with cleaning vehicles when required
- Enter all relevant information into in-house database and other duties as assigned.
Minimum Qualifications:
- High School Diploma
- Excellent English language skills (reading, writing, speaking); German language skills a plus
- Strong computer skills (proficient in MS Office applications)
- Ability to work independently and with highest accuracy within required time frames
- Ability to multi-task
- Good team player
Benefits offered:
401(k) matching up to 4%
Paid time off
Paid sick time
Employee discount
