Network & Systems Engineer

Network & Systems Engineer

29 Oct 2024
Alaska, Anchorage / mat-su, 99501 Anchorage / mat-su USA

Network & Systems Engineer

As a non-profit institution, APU aims to offer highly competitive compensation when considered wholistically, combining a positive work experience with a generous benefit package and fair salary compensation.

In living this philosophy, APU engages in evaluation and purposeful investments in:

Quality of work environment

Meaningful work, feedback, and valued contribution

Monetary compensation for time and effort

Benefits that add to quality of life

The right-fit employee for APU is someone who shares the APU values and mission, someone who desires to be part of a small team and work interdependently, someone who works hard but also values time off and a work-life balance, and someone who is looking for a meaningful work experience.

The Network & Systems Engineer’s role is to ensure the stability and integrity of the University’s voice, data and wireless network services and server infrastructure. This is achieved by planning, designing, and developing local area networks (LANs) and server technology across the organization. In addition, the Network & Systems Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network and server hardware, software, and communication links. This individual will also analyze and resolve network and server hardware / software problems in a timely and accurate manner, and provide end user training where required.

REPRESENTATIVE DUTIES

Maintains all desktop computers, software installations including licensing compliance throughout the organization

Workstation imaging and remote application delivery

Management of corporate cell phones

Support help desk ticketing system including staff, new employee/student procedures, inventory management preventative maintenance and reporting operations.

Help desk ticket assignments based on which resource is deemed best suited to perform root cause analysis and problem resolution.

Ensures that the problem ticket owner is following established processes and helps manage the required resources

Responsible for network managed services such as antivirus, desktop imaging, printing

Windows server administration and maintenance

Server, database and file backup/restore

Deliver technology solutions and resources appropriately and timely

Develops and/or communicates the problem management process and its relevant critical success factors

Manage VoIP phone system

Ensures that problems in the environment are entered in the problem management ticketing system in a timely manner with accurate information

Performs upfront root cause analysis to understand the impact, severity, and risk of the problem; determines what work-arounds and known error exist; and assigns a priority to the ticket.

Serves as an active member of the critical incident, change, configuration, availability, and event management process and teams, and works to provide seamless process and data integration among these process modules

Participates in problem management technology evaluations and decisions and manages the day-to-day use of problem management tools

Exercises discretion and judgement in the development and support of the system and community

Performs Network connectivity and troubleshooting for users and peripherals

Manages implementation of and resolves issues to all telephony products throughout each of APU on campus and off-campus locations.

KNOWLEDGE and SKILLS

Attention to detail

Excellent desk side manner when helping end users and teammates; excellent customer service skills

Strong work ethic

Demonstrated experience managing end user devices on a corporate network

Understanding of naming conventions, standards, and the discipline to follow them

Solid understanding of Windows networks, Active Directory, Group Policies and end user administration

Solid understanding of TCP/IP protocol stack, DHCP, DNS, subnetting, VLANs, and network troubleshooting

Comfortable with remote administration tools

Demonstrated desktop computer management in a client/server network

Demonstrated desktop computer imaging and remote application delivery

Ability to reconcile expenses and report to accounting in an accurate and timely manner

Experience with multifunction copiers, scan-to email and file, print metering, and driver nuances

Familiar with virtualization-desktop and server

Skill in managing multiple projects and deadlines effectively, prioritizing customer needs and determining urgency and impact of request.

Skill in communicating effectively with a variety of audiences, both verbally and in writing

Skill in diagnosing and resolving computer hardware and software issues.

Skill in presenting complex technical information to non-technical audiences.

Skill in focusing on delivering services that are stable, reliable, accessible and sustainable in a manner that is ethical and responsible.

Skill in managing projects through the stages of requirements gathering, progress reporting, management of change, risk management and reporting to stakeholders

Skill in developing and supporting complex information systems

Skill in working independently and in a team environment

Skill in problem solving

Skill in identifying usability problems and using innovation to find custom workarounds

Must possess in-depth knowledge of IT end-to-end problem management, encompassing availability, event management and root-cause analysis including:

Strong organizational skills; ability to manage multiple projects with competing demands for resources

Ability to analyze and solve technically challenging problems involving operating systems, software and hardware

 Knowledge of the following technologies is a plus:

Citrix, Cisco Meraki, VMWare, Nimble storage, Windows Server, SQL Server

MINIMUM EDUCATION QUALIFICATION

Associates Degree in Computer Science, Information Technology, or related field. Bachelor’s or higher strongly preferred. Progressively responsible professional work-related experience, education or training may be substituted on a year-for-year basis for college education.

MINIMUM EXPERIENCE QUALIFICATION

Non-Supervisory: Five (5) years computer experience working in an Information Technology environment.

Apply ONLINE: https://www.alaskapacific.edu/careers/network-and-systems-engineer/

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