We are searching for an experienced Field Support Technician I at our Anchorage AC 2525 Gambell STE 415 facility.
Primary Duties and Responsibilities:
Humanizing Technology, Alasconnect provides full-scale technology sustainment, strategic planning, and professional services to our clients, allowing them to achieve their greatest ambitions. We seek diversity in our employment and work and know we and our clients are enriched when multiple viewpoints and skillsets are employed.
Position Summary
Under the general direction of the Client Services Manager, this position provides a variety of virtual and on-premises client support including purchasing and building computers, installing and deinstalling network systems, and providing domain controller services.
Essential Functions
Troubleshoot, support, and assist clients with technology systems
Provide maintenance to new and existing technology systems
Provide clients with an exemplar customer service experience
Perform duties at the client’s work site
Provide call-center support to clients
Monitor, track, and manage company inventory and assets
Non-Essential Functions
Ensure employee workstations are fully operational at hire and during employment
Provide technical support for company and/or partner events
Other duties as assigned, Knowledge, Skills, Abilities
Basic knowledge of technology systems and application designs
Knowledge of Microsoft Windows environments, Mobile Device Management, and Azure AD
Demonstrated knowledge of computer system and network functions
Knowledge of scripting and automation using PowerShell, preferred
Knowledge of virtualization systems
Exceptional attention to detail and follow-through
Excellent oral and written communication skills
Ability to work independently and within a group
Ability to work in a fast-paced environment with changing deadlines and needs
Required Qualifications:
One year experience with Microsoft Windows Mobile Device Management, and Azure, a 2-year degree may be substituted for experience
One year experience in customer service
One-year experience in technical, analytical, or a related field
Relevant professional certification, preferred
Valid driver’s license
full (PDF) job description available upon request
Employment Type: Full - Time
Compensation Type: Hourly Wage
Alasconnect is an Equal Opportunity Employer. Alasconnect offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here:
https://mta.csod.com/ux/ats/careersite/10/home/requisition/763?c=mta&source=Craigslist
