Position Summary
Under the general direction of the Client Services Manager, this position provides a variety of support to clients and stakeholders by responding to their technical requests, troubleshooting their technology-related issues, elevating issues when necessary, and providing exemplar customer service.
Essential Functions
Assist clients, telephonically & electronically, with their cloud and on-premises technology systems
Understand, identify, triage and troubleshoot client environments utilizing Remote Access/Remote Desktop programs
Elevate client issues as appropriate to other departments within organization
Participate in call center functions including client meetings, team meetings, and training exercises
Understand information technology systems including physical hardware and software applications
Remain current on relevant certifications
Non-Essential Functions
Continual learning and improvement
Provide help-desk support for employees
Practice time management
Other duties as assigned
Knowledge, Skill & Ability Requirements
Basic knowledge of Microsoft Windows computing environments, Mobile Device Management, Azure AD, and Microsoft 365
Basic knowledge of computer system and network functions
Basic knowledge of computer security
Exceptional follow-through and attention to detail
Excellent oral and written communications skills
Ability to work independently and with a group
Ability to work with diverse groups of clients and stakeholders
Ability to work in a fast-paced environment with changing deadlines and needs
Alasconnect is an Equal Opportunity Employer. Alasconnect offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: https://mta.csod.com/ux/ats/careersite/10/home/requisition/824?c=mta
