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As a non-profit institution, APU aims to offer highly competitive compensation when considered wholistically, combining a positive work experience with a generous benefit package and fair salary compensation.
In living this philosophy, APU engages in evaluation and purposeful investments in:
Quality of work environment
Meaningful work, feedback, and valued contribution
Monetary compensation for time and effort
Benefits that add to quality of life
The right-fit employee for APU is someone who shares the APU values and mission, someone who desires to be part of a small team and work interdependently, someone who works hard but also values time off and a work-life balance, and someone who is looking for a meaningful work experience.
Job Summary: Provide Tier 1 and 2 technical support for University students, faculty and staff.
REPRESENTATIVE DUTIES
Provides end user technical support
Monitors the IT support desk answering the phone, assisting walk-in requests, and managing support ticket system.
Initial assessment of trouble ticket calls, resolving where possible, escalating to appropriate resource when necessary.
Tracks issues through resolution, monitors ticketing system and assisting other team members in closing tickets.
Effective use of diagnostic tools, logs, remote access, and system documentation in resolving end user technology problems.
Setups, maintains, and supports Windows workstations and printers.
Coordinates new employee technology support, orientation, and setup of computers and peripherals.
Coordinates supply inventory and technology equipment sign out.
Consults with system users to determine requirements / needs, analyze and identify solutions to meet University requirements.
Manages academic accounts and user administration.
Shares best practices with the team to enhance the quality and efficiency of technology systems.
KNOWLEDGE and SKILLS
Excellent customer service skills
Knowledge of computer systems, networks, software and hardware.
Skill in managing multiple projects and deadlines effectively, prioritizing customer needs and determining urgency and impact of request.
Skill in communicating effectively, both verbally and in writing.
Skill in diagnosing and resolving computer hardware and software issues.
Skill in presenting complex technical information to non-technical audiences.
MINIMUM EDUCATION QUALIFICATION
High school diploma or GED equivalent.
MINIMUM EXPERIENCE QUALIFICATION
Non-Supervisory: Two (2) years computer experience working in an Information Technology environment.
Apply Online: https://www.alaskapacific.edu/careers/it-support-technician/
