We are searching for an experienced Remote Support Analyst I at our Anchorage AC 3403 Minnesota Dr facility.
Primary Duties and Responsibilities:
Humanizing Technology, Alasconnect provides full-scale technology sustainment, strategic planning, and professional services to our clients, allowing them to achieve their greatest ambitions. We seek diversity in our work and know we and our clients are enriched when multiple viewpoints and skillsets are employed. We are proud to be an EEO and AAP employer.
Position Summary
Under the general direction of the Client Services Manager, this position provides a variety of support to clients and stakeholders by responding to their technical requests, troubleshooting their technology-related issues, elevating issues when necessary, and providing exemplar customer service.
Essential Functions
Assist clients, telephonically & electronically, with their cloud and on-premises technological systems
Identify, triage and troubleshoot client issues remotely
Elevate client issues as appropriate to other departments within organization
Participate in call center functions
Remain current on relevant certifications
Non-Essential Functions
Continual learning and improvement
Provide help-desk support for employees
Other duties as assigned
Knowledge, Skill & Ability Requirements
Basic knowledge of Microsoft Windows computing environments, Mobile Device Management, Entra ID, and Microsoft 365
Basic knowledge of computer system and network functions
Basic knowledge of computer security
Exceptional follow-through and attention to detail
Excellent oral and written communications skills
Ability to work independently and with a group
Ability to work with diverse groups of clients and stakeholders
Ability to work in a fast-paced environment with changing deadlines and needs
Required Qualifications:
Qualifications
Associate degree in computer science, information technology, or related field (a combination of education and experience may be substituted)
One year experience in customer service or related field
Completion of Call Center School Training (or within three months of hire)
Relevant professional certifications preferred
Physical Demands
The physical demands described here refer to the typical level and duration of physical exertion required to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
During the performance of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, talk, and hear. The employee is regularly required to stand, walk, stoop, kneel, and crouch and must occasionally lift and/or move up to 20 pounds. The vision requirements of this job include close vision and, the ability to adjust focus.
Work Environment
The work environment here is typical of an office environment and representative of those activities an employee might encounter while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
full (PDF) job description available upon request
Employment Type: Full - Time
Compensation Type: Hourly Wage
Alasconnect is an Equal Opportunity Employer. Alasconnect offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here :
https://mta.csod.com/ux/ats/careersite/10/home/requisition/741?c=mta
https://mta.csod.com/ux/ats/careersite/10/home/requisition/741?c=mta
