Job Posting: Marine Service Writer
Location: Burkeshore Marina
Position Type: Full-Time
About Us:
Burkeshore Marina is located on Big Lake and provides boat service offering exceptional
customer service and expert marine care. We pride ourselves on offering a wide range of services
for boat owners, from maintenance and repairs to sales and storage. Join our team of passionate
professionals and help us deliver outstanding service to our valued customers!
Job Overview:
We are seeking a motivated and detail-oriented Marine Service Writer to join our team. In this
role, you will serve as the primary point of contact between customers and the service
department. You will be responsible for accurately documenting customer service requests,
estimating repair costs, and ensuring timely communication regarding service progress.
Key Responsibilities:
Greet customers and discuss their service needs, including maintenance, repairs, and
upgrades.
Accurately write service orders, ensuring proper documentation of customer requests and
specifications.
Work closely with the service technicians to assess issues and provide accurate cost
estimates.
Communicate regularly with customers about the status of their service orders, including
any changes or delays.
Coordinate with parts department to ensure the timely availability of necessary materials
for service jobs.
Handle customer inquiries and provide guidance on service options, maintenance
schedules, and warranties.
Ensure a high level of customer satisfaction through attentive service and efficient
problem resolution.
Maintain an organized system for tracking service orders and customer interactions.
Assist with administrative tasks related to billing, invoicing, and warranty processing.
Qualifications:
High school diploma or equivalent required; additional education in marine technology or
related fields is a plus.
Experience in a customer-facing role, preferably within the marine or automotive service
industry.
Strong knowledge of boat maintenance and repair services (preferred but not required).
Excellent communication skills, both written and verbal.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong attention to detail and organizational skills.
Proficiency in computer systems and service management software.
Ability to work as part of a team while also being self-motivated and dependable.
Benefits:
Competitive salary based on experience.
Paid time off (PTO) and holidays. (After 1 year)
Employee discounts on products and services.
Opportunity for career growth in a dynamic and growing company.
How to Apply:
Interested candidates should submit a resume and cover letter outlining their qualifications and
interest in the Marine Service Writer position at Burkeshore Marina. Please email your
application to info@burkeshore.com.
