Service Advisor / Dispatcher

Service Advisor / Dispatcher

13 Sep 2024
Alaska, Fairbanks, 99701 Fairbanks USA

Service Advisor / Dispatcher

Compensation: $20.00-25.00 Per Hour DOE

Employment Type: Full-time

About Us: Arctic Home Living has been selling and servicing hot tubs and water filtration systems in Alaska for decades with locations in Fairbanks, Anchorage and Wasilla. We are an Alaskan Owned & Operated company that prioritizes the safety and well-being of our employees and supports the local communities that support us. Visit us at ArcticHomeLiving.com to learn more!

Benefits:

Medical/Dental/Vision Insurance

PTO and yearly bonuses

401K with 3% company match

Employee discount with Arctic Home Living, Alaska EcoWater and Renewable Energy Systems of Alaska

Excellent growth potential and advancement opportunities

Schedule: 5 days per week with rotating weekends.

Position: We are looking for a full time Service Advisor/Dispatcher at our Fairbanks location. Primary responsibilities are as follows:

Answering phones and troubleshooting technical issues with customers using provided training on hot tubs, spas and water treatment equipment

Scheduling service appointments for customers that maintains efficiency for service techs

Multitasking- Using Evosus/Multitouch Pro software to create estimates quickly and efficiently while on the phone with customers

Handling customer invoices and payments

Resolving customer issues and complaints with tact and great communication skills

Requirements:

Ability to pass a background check

High School Diploma or GED

Great Customer Service Skills

Ability and willingness to learn

Organized and Detail-Oriented

Timely and Reliable

Desired Skills:

Technical / Mechanical Problem Solving

Effective Communication Skills

Knowledge of the local area

Ability to work independently and as part of a team

General computer and typing skills

Typing minimum 40 WPM

Interested? Please submit your resume to this posting or email it to HR@ArcticAK.com

Job Details

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